Customer Service Representative

1 giorno fa

Italia Survitec Group Limited A tempo pieno

Location: Genoa, Italy
Employment Type: Fixed-term contract (12 months) with the possibility of permanent employment; Full-time
Job Title: Customer Service Representative

Join Survitec as a Customer Service Representative in Genoa

Are you passionate about delivering outstanding customer service? Survitec, the global leader in survival technology, is seeking a Customer Service Representative to join our Marine division in Genoa, Italy. This is a fantastic opportunity to build a rewarding career with a trusted international brand while playing a key role in supporting our customers throughout their journey with us.

As a Customer Service Representative, you will manage the full customer lifecycle. From quotations and order processing to after-sales support, ensuring an exceptional experience at every stage.

Key Responsibilities

  • Delivering advanced product and service information while resolving complex customer inquiries.
  • Processing quotations and orders (including customized requests) and coordinating delivery with internal teams.
  • Building strong customer relationships through proactive outbound communication.
  • Acting as the first point of contact for customer complaints and escalations.
  • Maintaining accurate customer data in our CRM system to support business growth.
  • Understanding customer needs, offering technical guidance, and collaborating with technical specialists for tailored solutions.
  • Ensuring compliance with company policies, safety regulations, and industry standards.
  • Staying up to date with industry trends through training and development opportunities.
  • Performing additional duties as required by management.

About You – Skills & Qualifications

To succeed in this role, you will bring:

  • Excellent verbal and written communication skills.
  • Strong telephone etiquette and customer service experience (marine industry experience is a plus).
  • A proactive, problem-solving mindset.
  • Proficiency in English and Italian (both spoken and written). 
  • Why Work at Survitec?

Why You Should Work for Us

  • Extra day off to celebrate your birthday.
  • Company Anniversary Holiday Benefit.
  • Comprehensive Health Insurance.
  • Ticket Restaurant Card.
  • Training and professional development opportunities.
  • Employee Assistance Programme.
  • Reward and Recognition scheme.

This is not just another job - it's a career with purpose.

About Survitec

Survitec is the world's largest survival technology provider, protecting lives for more than 166 years across air, land, and sea. With over 3,000 employees in 96 countries, we deliver innovative solutions to reduce risk and safeguard lives.

Our trusted reputation is why leading maritime, defence & government, energy, and aerospace organisations partner with us. We are proud recipients of the Defence Employer Recognition Scheme Gold Award.

How to Apply

Ready to build your career as a Customer Service Representative in Genoa?
Click the Apply Now button to submit your application via our careers website.

Please note: We do not accept applications via email or speculative CVs from recruitment agencies.

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