Director, Renewal Sales

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a renewals sales leader to lead our EMEA South Renewals organisation. This is a high-impact role responsible for driving the retention and growth of our existing customer base through strategic renewal execution. As the Director of Renewals, you will partner closely with regional Sales leadership to design and operationalise a cohesive renewals sales strategy that supports our enterprise customers and delivers sustainable recurring revenue.

Renewals are the lifeblood of our SaaS business, and we're looking for a leader who can champion a high-performing renewals motion, elevate team capability, and deliver against retention and upsell targets while fostering strong cross-functional alignment across Sales, Customer Success, and Operations.

What you get to do in this role:

• Own and lead the EMEA South renewals sales strategy, driving accountability for achieving retention and growth targets across the region.

• Partner with EMEA Renewals leadership to align strategy, share best practices, and standardise renewal processes across regions.

• Build and lead a renewals sales team, providing clear role definition, coaching, and performance management to achieve business outcomes.

• Work hand-in-hand with Account Sales leadership to ensure seamless engagement on renewals and alignment with overall account planning.

• Drive operational excellence by partnering with Sales Ops to track performance, uncover trends, and improve forecasting accuracy.

• Enable the team with sales methodologies, negotiation support, and deal coaching to increase win rates and customer satisfaction.

• Collaborate with Professional Services, Alliances, and Customer Success to maximise expansion opportunities at the point of renewal.

• Contribute to the design of global renewals programs that elevate performance, consistency, and employee engagement across the wider organisation.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 10+ years of experience in renewals, sales, or customer success leadership, with a track record of success in SaaS or subscription-based models.

• 3+ years managing high-performing teams or second-line leaders in a commercial environment.

• Proven ability to scale and optimise renewals sales organisations.

• Deep understanding of the enterprise software buying journey, including negotiation, value realisation, and retention drivers.

• Experience building employee programs to drive engagement and performance.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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