IT Support Lead

MINT is the world leader in Advertising Resource Management (ARM) software and the digital transformation partner that enables the agentic marketing model of the future.

With a global presence in Europe and the Americas, MINT boasts a diverse team of over 200 professionals that drive innovation and operational excellence worldwide, enabling organizations to achieve long-term advertising success and sustained financial growth.

Thanks to our open enterprise IT solution, we empower global brands and agencies to cut costs, improve campaign outcomes, and maximize profitability through our three-layered platform based on digitalized workflows, advanced data and taxonomies, and a powerful agentic layer.

The Role

We are looking for an
IT support Lead
- a strategic, hands-on, and motivated leader passionate about building and scaling IT excellence across the organization.

Responsibilities

• Build and operate an IT Service Management (ITSM) — define processes, handle and prioritize support requests, and ensure a smooth user experience.
• Plan an control the IT department budget, ensuring cost efficiency and strategic investments.
• Manage relationships with vendors and service providers, including contract management and renewals.
• Manage and maintain office infrastructure, including hardware firewalls, network equipment, and user devices (with MDM, Asset Manager, and Apple Business Manager, etc.).
• Administer Entra ID, Microsoft 365, and Google Admin (users, groups, distribution lists, licenses, and backups).
• Manage key service providers (e.g. Atlassian Cloud, Auth0, etc.) and support with new providers' onboarding.
• Collaborate with other departments in support of case resolution workflow.

This role will be a great fit if you have:

• 5+ years of IT experience, including at least 2 years in a senior or leadership role.
• Strong organizational skills, with the ability to manage and improve processes.
• Willingness to work hands-on and take ownership of operational and technical tasks.
• Proactive, results-oriented, and effective in collaborating with internal teams and external partners.
• Excellent communication in English and Italian.

Why you'll love working at MINT:

• We offer a
  competitive salary
  to recognize the value you bring as a skilled and impactful individual
• You will have the chance to immerse yourself in a diverse, inclusive and passionate team environment with a strong
  international presence
• As we expand our reach, you would help us achieve our ambitious goals. In this role, you'll play a vital role in driving the
  company's growth and strategy
  .
• An environment committed to building a diverse team and value your unique perspective
• We understand the importance of a healthy work-life balance. To support this, we offer a
  hybrid work model
  that combines remote and in-office work
• We offer
  meal vouchers
  (€8) to streamline your lunch break and boost your productivity
• Enjoy a variety of
  free snacks at the office
  to keep you energized throughout the day
• Balance work and fun with our social events Build relationships and celebrate achievements at our company lunches and parties.

Interview Process

Candidates can expect the following steps in our interview process:

• HR Introductory Call (15 minutes):
  a brief phone call with HR to provide an overview of the company and the role, as well as to gain insight into your experience and background
• HR Video Interview (45 minutes):
  A more in-depth virtual interview with HR to explore the topics discussed in the phone call and further assess your fit for the role
• Technical Interview with Hiring Manager (1 hour):
  a virtual video interview focused on the technical aspects of the role, where the hiring manager will dive into your specific skills and experience
• Interview with Head of Department/other key individuals (45 minutes):
  an interview with the Head of Department or other key individuals relevant to the role, such as team members or colleagues from other departments. This will give you a broader perspective on the position (and an opportunity to visit the office).
• Offer:
  after completing the interview process, successful candidates will receive an offer.