ServiceNow Business Analyst

Job Description
The Business Analyst works with key project stakeholders to capture business and user requirements. The BA also works with the Development Team to ensure requirements are understood, developed, tested, and delivered to specification.

Job Responsibilities

• Work within the client's internal governance team, supporting them with strong functional and technical knowledge of the ServiceNow platform
• Form a partnership with the client business teams to deeply understand their business
• Collect, review, analyze, and manage business, user and system requirements from client stakeholders to create clear, concise, and correct user stories
• Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)
• Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables - process flows, test cases, etc. to meet development and stakeholder needs
• Works with Development Team to facilitate story estimation
• Supports Development Team in understanding business and test requirements
• Works together with Technical Lead to translate technical complexities to project stakeholders, ensuring understanding of design decision
• Assists in the creation of technical documentation and facilitates the Knowledge Mgmt. process.

Job Requirements

• Proven experience as a Business Analyst or Consultant in ServiceNow projects
• Strong understanding of IT Service Management (ITSM) processes and module and ITIL framework
• Ability to translate business requirements into clear and actionable specifications.
• Strong analytical thinking and attention to detail
• ServiceNow certifications are a strong plus
• Fluent in English and Italian (written and spoken)
• 3+ years of Business Analysis experience
• Solid presentation, facilitation, interview, and workshop skills
• The ability to work on multiple projects at the same time and under tight deadlines
• The ability to navigate ambiguity, overcome confusion, and simplify complex situation
• Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures
• Strong process flow and diagramming skills applications).

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you

About Us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

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