Account Manager

Who We Are

We are a consulting and technology services company specialized in Customer Experience, Data, and Artificial Intelligence, driven by a strong culture of customer-centricity and digital innovation. Through the integrated orchestration of data, design, AI, and operations, we develop new service models capable of improving business performance, increasing profitability, and enhancing customer satisfaction.

People are at the heart of our projects and our everyday work. We create an open and collaborative work environment where everyone can express their full potential, sharing skills and experiences. Together, we achieve sustainable, innovative, and high-quality results while generating a positive impact in the communities where we operate.

About the Role

We are looking for an experienced
Account Manager / SR Consultant
to join our
Pharma Market Unit
, supporting our growth in the
Pharma, Biotech, and MedTech
sectors. The ideal candidate is a trusted advisor to senior client stakeholders, with strong consulting expertise and a proven track record in
digital transformation, data & AI initiatives, CRM implementation, and customer engagement excellence
within major life sciences organizations/consulting firms that work in the Pharma sector.

You will play a key role in
managing strategic client relationships
, ensuring
successful project delivery
, and identifying
new opportunities for growth
across accounts.

Key Responsibilities

Account & Relationship Management

· Act as the primary point of contact for assigned Pharma, Biotech, and MedTech clients.

· Build and maintain strong, long-term relationships with client executives, business owners, and project sponsors.

· Drive client satisfaction through proactive engagement, value creation, and continuous improvement.

· Develop and execute account growth plans aligned with client priorities and the company's strategic objectives.

Project & Delivery Management

· Coordinate cross-functional teams (consultants, data scientists, CRM specialists, designers) to ensure cohesive delivery and client success.

· Anticipate risks and implement mitigation plans to ensure smooth account growth and trust.

· Support pre-sales and proposal development activities, including scoping, planning, and pricing.

Consulting & Domain Expertise

· Bring strong consulting acumen and domain expertise in Life Sciences—with a focus on Commercial Excellence, Data & AI, CRM, and Omnichannel Customer Engagement.

· Translate complex client challenges into actionable transformation programs.

· Contribute thought leadership in the areas of digital innovation, customer experience, and data-driven decision making in Pharma and MedTech.

· Collaborate with internal teams to develop industry-specific propositions and go-to-market strategies.

Qualifications & Experience

· 3–5 years of experience in consulting or account management roles within the Life Sciences sector.

· Proven experience leading digital transformation, CRM, or commercial excellence programs in Pharma or MedTech.

· Strong understanding of customer engagement, data strategy, and AI-driven insights in commercial and medical functions.

· Excellent project management skills, with experience coordinating multi-disciplinary teams and managing complex stakeholder networks.

· Strong business acumen and ability to identify, shape, and sell new consulting opportunities.

· Exceptional communication, negotiation, and presentation skills.

· Fluency in English

What We Offer

• A career path that enhances personal and professional growth
• A dynamic and international work environment, with diverse project teams and opportunities to broaden multi-industry knowledge and work with cutting-edge technologies
• Internal and external training opportunities, with the possibility of obtaining role-related professional certifications
• Hybrid Smart Working
• Corporate welfare and benefits
• Ticket restaurant

Location:
Milan / Bologna / Parma / Hybrid

We are one of Italy's Best Employers 2025

JOIN OUR TEAM

"With a view to enhancing diversity and fighting for equal opportunities, this announcement is addressed to all candidates without any kind of discrimination.

The company Assist Digital spa is the data controller of personal data.

The data that the Company intended to process are: A) Personal data; B) Information about educational career, professional situation and field of expertise; C) Specific data: health data, data revealing racial or ethnic origin, political opinions, trade-union membership, religious or philosophical beliefs. The legal basis for points A and B is the performance of pre-contractual measures pursuant to art. 6, letter B) of the GDPR.The legal basis for point C is your express consent pursuant to art. 9 of the GDPR. The collected data will be processed to carry out the research, selection and evaluation of the personnel in order to manage your application with reference to a specific job advertisement and to manage your spontaneous application. In the event that you have provided your data by applying to a job advertisement, such data may also be processed for future selections after the explicit consent sent together with the curriculum or subsequently given.

Your data will be kept for the time strictly necessary to fulfill the above mentioned purposes and in any case for a period not exceeding 36 months unless you withdraw, at any time, your consent to the processing of your data. In any case, your data may be processed due to legal obligations and in the exercise of certain rights before the Courts by the Company. You, as data subject of the processing of personal data, may exercise at any time the rights expressly granted by the European Regulation, and in particular: Right to access personal data (art. 15): Right to rectification (art. 16), Right to erase (art.17) , Right to restriction of processing of personal data (art. 18), Right to data portability (art. 20), Right to object (art. 21) Right to lodge a complaint with the competent supervisory authority, Right to withdraw consent . If you wish to exercise the rights listed above, please find here the address of the Controller: Via Angelo Inganni n. 93 Milano Italy or the e-mail address: The company Assist Digital spa , considering the protection of personal data of the interested parties to be of the utmost importance, has appointed a data protection officer (DPO) who can be contacted by writing to the e-mail address for any issue concerning the protection of personal data."