End User Support Specialist

2 giorni fa

Parma, Emilia-Romagna, Italia Tech People 247 A tempo pieno

JOB DESCRIPTION

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years' experience in Windows Desktop support.

Position Responsibilities and Functions

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

  • Bachelor's Degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 2-3 years of IT experience.
  • Windows -10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA's.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support.

.

  • Field Support Engineer

    1 settimana fa

    Parma, Emilia-Romagna, Italia Pyramid Consulting, Inc A tempo pieno

    Job Opening: Field Support Engineer (Intune SME / Windows Migration)Location:Parma, ItalyJob Type:Full-time / Contract (specify)We are looking for an experiencedField Support Engineerwith strong expertise inMicrosoft IntuneorWindows Migrationprojects. The ideal candidate will support end-users across multiple sites, deliver high–quality technical...

  • technologist expert

    4 ore fa

    Parma, Emilia-Romagna, Italia SIDEL A tempo pieno

    Technologist Expert job is specific of aseptic technology. The resource is mainly involved on field during sensitive products project and services execution, to secure all the steps of microbiological validation protocol are successfully passed and consequently to release the equipment for commercial production. This position is a great opportunity to become...

  • technologist expert

    4 ore fa

    Parma, Emilia-Romagna, Italia Sidel A tempo pieno

    Contract TypePermanentCountryITALYLocationParmaYour opportunityTechnologist Expert job is specific of aseptic technology. The resource is mainly involved on field during sensitive products project and services execution, to secure all the steps of microbiological validation protocol are successfully passed and consequently to release the equipment for...

  • Specialista PaperCut MF

    2 settimane fa

    Parma, Emilia-Romagna, Italia Lynx Spa A tempo pieno

    Il Gruppo Lynx è specializzato nella progettazione e realizzazione di soluzioni software presente in Italia, Spagna e America Latina con oltre 1.600 risorse ed è da anni partner di primarie realtà internazionali in molti settori di mercato, fra i quali Finance, Energy e Insurance.I contesti che ci vedono protagonisti sul mercato sono caratterizzati da una...

  • Tech Support

    1 settimana fa

    Parma, Emilia-Romagna, Italia FORTNA A tempo pieno

    FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...

  • HR Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia EmmeBi Group A tempo pieno

    Azienda operante nel settore comfort e prodotti per il benessere del sonno ricerca un/una HR Specialist.La risorsa gestirà in autonomia le principali attività HR operative, contribuendo allo sviluppo del capitale umano in azienda orientata al benessere domestico.Mansioni principali:Gestione amministrativa del personale (assunzioni, contratti,...

  • Junior HR Specialist

    1 settimana fa

    Parma, Emilia-Romagna, Italia EmmeBi Group A tempo pieno

    Azienda operante nel settore della torrefazione ricerca un/una Junior HR Specialist da inserire nel team Risorse Umane.Mansioni principali:Supporto alla gestione del personale e archiviazione documenti;Affiancamento nella selezione e screening dei candidati;Inserimento dati su gestionali HR;Supporto nella gestione ferie, permessi e comunicazioni...

  • junior hr specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Biemme Consulting A tempo pieno

    JUNIOR HR SPECIALIST-PROVINCIA DI PARMASettore: FASHIONJunior HR SpecialistOBIETTIVO DEL RUOLOIl/La Junior HR Specialist sarà inserito/a all'interno del team Risorse Umane e supporterà le attività di gestione e sviluppo del personale, contribuendo a garantire processi HR efficaci e coerenti con la cultura aziendale del settore fashion.RESPONSABILITA'...

  • BIM specialist

    2 giorni fa

    Parma, Emilia-Romagna, Italia ianellifusi e partners A tempo pieno

    azienda/studio: ianellifusi e partnerscodice n° 489249 data inserzione :00 - scadenza qualifiche richiestearchitettoingegneregeometraBIM specialistrapporto di lavoropartita IVAorario di lavoropart-timeluogo di lavoroin sede, a distanzaesperienza richiestaun annotitolo di studiodiplomaretribuzione euro mensiliprovinciaParmaluogoFidenzatesto dell'inserzioneLo...

  • Monitoring Specialist

    4 ore fa

    Parma, Emilia-Romagna, Italia Stern Energy A tempo pieno

    Stern Energy Spa, dinamica società italiana leader nel settore della fornitura di servizi tecnici e gestionali per impianti di produzione di energia da fonti rinnovabili da fonte fotovoltaica, con sede in sei paesi europei e un parco impianti gestiti di oltre 2,0 GWp, ricerca un:Monitoring Specialistda inserire nel proprio team O&MLa risorsa sarà inserita...