Experience Manager
24 ore fa
DMC specializzata nell'offerta di un'ampia gamma di esperienze, finalizzate alla scoperta delle bellezze del territorio italiano.
Dettagli sul cliente
DMC specializzata nell'offerta di un'ampia gamma di esperienze, finalizzate alla scoperta delle bellezze del territorio italiano.
Descrizione
- Selezione di strutture e partner di lusso: identificare e valutare strutture, servizi di trasporto privato, esperienze culturali o lifestyle, con l'obiettivo di garantire esclusività.
- Ricerca di mercato e analisi: monitorare le tendenze del mercato ed i cambiamenti nelle preferenze dei clienti.
- Comunicazione con i fornitori: mantenere una rete aggiornata e selezionata di fornitori e location di eccellenza.
- Gestione della customer experience: curare l'interazione con il cliente in ogni fase del viaggio.
- Personalizzazione e attenzione ai dettagli: supervisionare ogni aspetto dell'esperienza.
- Comunicazione costante con gli altri dipartimenti interni per la risoluzione di problemi, modifiche e azioni relative ai prodotti.
- Disponibilità a effettuare visite sul campo per supervisionare la qualità del prodotto.
Profilo del Candidato
- Conoscenza approfondita del settore hospitality, con un focus in ambito luxury
- Ottima conoscenza della lingua inglese
- Eccellenti doti comunicative e relazionali
- Creatività, spirito innovativo e capacità di pensare strategicamente
- Capacità di lavorare in modo proattivo
offerta di lavoro
Ottima opportunità di carriera.
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