Lavori attuali relativi a Customer Care Officer - Via Montebello Milano MI Italy - ESL Education

  • Multilingual Customer Care Officer

    2 settimane fa

    Legnano (MI), Italia Altro A tempo pieno

    A leading European language agency is seeking a Customer Care Officer in Milan. This role involves processing enrolments, assisting customers, and handling complaints. Applicants should have experience in customer care and must speak Italian (C1/C2) and English (B2). A love for travel and the ability to work autonomously is essential. The position is...

  • Milano Customer Care Specialist – Multilingual

    3 giorni fa

    milano, Italia Altro A tempo pieno

    Un'agenzia di viaggi linguistici cerca un Customer Care Officer a Milano. La figura si occupa di gestire le iscrizioni, supportare i clienti durante il soggiorno, e fornire consulenze personalizzate. È richiesta esperienza nel customer care, madrelingua italiana e buona conoscenza dell'inglese. Offriamo un contratto di 9 mesi in un ambiente dinamico e...

  • Milano Customer Care Specialist – Multilingual

    4 giorni fa

    milano, Italia Altro A tempo pieno

    Un'agenzia di viaggi linguistici cerca un Customer Care Officer a Milano. La figura si occupa di gestire le iscrizioni, supportare i clienti durante il soggiorno, e fornire consulenze personalizzate. È richiesta esperienza nel customer care, madrelingua italiana e buona conoscenza dell'inglese. Offriamo un contratto di 9 mesi in un ambiente dinamico e...

  • Italian-Speaking Travel Customer Care Specialist

    15 minuti fa

    Milano, Italia ESL Education A tempo pieno

    A leading language travel agency in Milan is seeking a Customer Care officer to join their team. This role involves processing customer enrolments, providing personalized advice, and managing customer files. Ideal candidates will have professional experience in customer care, be fluent in Italian and English, and have strong organizational skills. The...

  • Language Travel Concierge – Customer Care

    2 settimane fa

    milano, Italia Altro A tempo pieno

    A leading language travel agency is seeking a Customer Care Officer in Milan for a fixed-term contract. The role involves assisting customers with language programs abroad, processing enrolments, and providing personalized advice. Candidates should possess strong communication skills, experience in customer care, and be fluent in Italian and English. The...

  • Customer Care Officer

    1 settimana fa

    Milano, Italia ESL Education A tempo pieno

    Company Description ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe. Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to book...

  • Donor Care Officer

    2 settimane fa

    Milano, Italia EMERGENCY ONG Onlus A tempo pieno

    EMERGENCY è un’associazione italiana indipendente e neutrale, nata nel 1994 per offrire cure medico-chirurgiche gratuite e di elevata qualità alle vittime delle guerre, delle mine antiuomo e della povertà. EMERGENCY promuove una cultura di pace, solidarietà e rispetto dei diritti umani. **Per la nostra sede di Milano, Via Santa Croce 19, stiamo...

  • Italian-Speaking Customer Care Specialist — Milan

    2 settimane fa

    Milano, Italia ESL Education A tempo pieno

    An international language travel company is seeking a Customer Care officer for its Milan office. The ideal candidate will be responsible for organizing language courses abroad and assisting customers throughout their journey. Applicants should have experience in customer care, fluency in Italian and English, and possess excellent communication skills. This...

  • Milano: Customer Care Specialist — Travel

    11 ore fa

    Milano, Italia Altro A tempo pieno

    Un'agenzia di soggiorni linguistici cerca un Customer Care Officer temporaneo a Milano.Il candidato ideale avrà esperienza nel settore, parlerà fluentemente italiano e avrà una buona conoscenza dell'inglese.Le responsabilità includono la gestione dei corsi di lingua, assistenza ai clienti e utilizzo di un sistema CRM.Questa posizione offre un ambiente...

  • Donor Care Officer

    2 settimane fa

    Milano, Italia Fondazione Umberto Veronesi A tempo pieno

    DCO200Con l’obiettivo di potenziare il proprio team dedicato alla cura delle relazioni con i propri sostenitori, Fondazione Umberto Veronesi ETS ricerca un/a Donor Care Officer da inserire nell'Area Raccolta Fondi Privati presso i nostri uffici di Milano. Questo ruolo riveste un'importanza cruciale nella gestione delle relazioni con i sostenitori e nei...

Customer Care Officer

3 ore fa

Via Montebello Milano MI Italy ESL Education A tempo pieno
Company Description

Do you like to make people dream and shine? Do you live in or near Milan? Are you passionate about languages, cultures, and travel? Would you like to share your experiences abroad with others and advise them? 

A new professional challenge awaits you at ESL 

ESL Languages is the leading European study abroad agency. We have been organizing language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.

Beyond linguistic, cultural,, and geographical borders, more than 25 thousand students every year make the choice to book with ESL and make their goal of learning a language and discovering the world a reality.

ESL received many industry accolades over the years. We entered into the eternal Hall of Fame as Best European Study Abroad Agency in Europe in 2016 after winning 5 times in 6 consecutive years. This prestigious ST award is based on the votes of thousands of language schools around the world and rewards the quality counseling and high service provided by all of the ESL staff.

In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools. ESL continues to work as an independent agency within the KLG group.

Job Description

We are currently looking for a Customer Care officer (temporary position) for our Italian market to complete our Customer Care team, based in Milan.

Belonging to protected categories (Law 68/99) art. 1 is required

Job Overview:

The main function is to organize language courses abroad from the offer made by the sales offices to the return back home after the stay.

Main tasks and responsibilities:

  • Processing enrolments using our internal CRM system.
  • Managing customers' files.
  • Assisting customers before, during, and after their stay.
  • Invoicing bookings and ensuring receipt of payments from customers.
  • Collecting invoices from Partner schools and validating payments.
  • Dealing with any special requests and complaints.
  • Providing personalized advice to each customer, including detailed information. Regarding every step of the language course, meeting the assigned deadline for each step.
  • Keeping up with local and international news to be informed of any events happening in major touristic zones.
  • Knowing the products and services offered by ESL perfectly.
  • Being flexible depending on the period, deadlines, workload, and support in other Customer care markets and ESL departments.
  • Being available for the department, the Customer Care, Manager(s) and other employees.
  • Assisting the manager in training.
  • Assisting the department in reaching its objectives.
  • Assisting with any special projects or various administrative tasks as assigned.
  • Organizing and planning your own work.
  • Communicating effectively with members of the Customer Care department, with Sales offices, with Partner schools in English, and with clients in their mother tongue (and second language if knowledge is good enough.)
  • Handling customers' end-of-stay feedback and reviews.
  • Gathering testimonials.
  • Being able to redirect, up-sell, and cross-sell to avoid changes and cancellations.
Qualifications

Your professional skills

  • You have professional experience in customer care, call center or an administrative position.
  • Experience in language studies abroad is an asset.
  • You are able to work in an autonomous and organized manner, with a high sense of responsibility and accuracy.
  • You are an Italian speaker (C1/C2) and you have a very good command of English (minimum level required: B2). An additional language would be highly valued (German, Spanish and/or French).
  • You possess a good knowledge of geography.

Your personal skills

  • You have great communication skills.
  • As a committed team player, you are flexible and have great listening abilities.
  • You have experience and a taste for traveling.
  • You live in Milan or close by.
Additional Information

What We Offer You:

  • The opportunity to develop your skills in an international environment, in the exciting field of language travel
  • A dynamic work atmosphere
  • An environment where corporate ethics and sustainable development matter
  • Competitive salary 
  • Ticket restaurants
  • Place of work: Milan (Italy)
  • Start date: asap 
  • Type of contract: 9 months contract
  • Activity rate: Full-time

If you fit the profile and are interested in this position, please send us your application file in English (résumé) along with a cover letter. Please note that only applications received through our online platform will be informed of the status of their application.

Diversity and inclusion are important to us, and we're constantly working to improve these aspects. At KLG and all our brands, we don't just accept our differences, we fully support and celebrate them.

We're committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal-opportunity workplace