Technical Account Manager Cluster Lead, Cloud Consulting

info_outlineXGoogle welcomes people with disabilities.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Milan, Metropolitan City of Milan, Italy; Paris, France.
Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 15 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.
• 5 years of experience managing and developing technical teams, including performance management and hiring.
• Experience engaging with C-level executives to translate business requirements into technical strategies.

Preferred qualifications:

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Experience leading large-scale cloud transformation organizations or technical account management functions.
• Experience participating in Architecture Review Boards (ARBs) and influencing product engineering priorities based on customer feedback.
• Understanding of enterprise architecture principles (e.g., security, network, compute) and modern operational frameworks (e.g., SRE, Developer Operations (DevOps), Financial Operations (FinOps)).
• Ability to navigate ambiguity and lead teams through organizational change while driving operational excellence and consistency.
• Excellent communication, presentation, problem-solving, and people management skills.

About the job

Google Cloud Consulting ensures that our customers successfully adopt and integrate Google Cloud's technology to transform their businesses. The Technical Account Management (TAM) team is the technical heartbeat of this organization, aligned to our most complex and strategic enterprise customers.

As a Technical Account Manager Cluster Lead (TAM Lead), you will lead a team of executive technical leaders aligned with Google Cloud's most strategic customers. You will be responsible for the delivery of Technical Account Management services, ensuring customers maximize value from their Google Cloud investments. You will build, coach, and inspire a high-performing executive team, fostering a culture of technical excellence and architectural excellence.

In this role, you will serve as the executive counterpart to customer leadership, ensuring their business goals are met with technical excellence. Internally, you will unify efforts across Google product, engineering, support, and sales organizations to advocate platform stability and drive the adoption of Google Cloud standards. You will work with peer TAM Leads to scale best practices and drive shared success across the global regions, and drive customer growth by ensuring workload optimization and stabilization, demonstrating measurable Return on Investment (ROI) and business value that enables Google Cloud as the partner of choice for business transformation.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Define and scale technical governance frameworks and operational strategies, ensuring consistent delivery of platform health, security, and resilience across the customer portfolio.
• Serve as an executive technical sponsor, partnering with customer C-suite leaders (e.g., chief information officer/chief technical officer/heads of infra, SRE) to align cloud architecture with multi-year business transformation and innovation roadmaps, ensuring a foundation of reliability and operational excellence.
• Oversee the resolutions for platform tests and high-stakes technical escalations, acting as the definitive advisor to restore stability and secure trust during events.
• Advocate the customer at scale by partnering with product and engineering leadership to shape strategic roadmaps, resolving systemic reliability themes and prioritizing enterprise-grade feature requirements across the portfolio.

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