Technical Trainer

6 giorni fa

Milano, Lombardia, Italia Changan Europe A tempo pieno 60.000 € - 100.000 € all'ano

About the Role

We are looking for a Technical Trainer & Support Engineer to play a key role in our after-sales operations in Italy. This position combines technical support, fault diagnosis, and workshop technician training, ensuring that our distributors, dealers, and service centers deliver high-quality service standards. You will provide direct support to our Italian dealer network, lead technical training programs, and collaborate with internal teams to drive product and service improvements.

Key Responsibilities

  • Technical Support & Fault Diagnosis
  • Provide technical after-sales support and diagnostic guidance for Italian distributors and service centers.
  • Troubleshoot and resolve technical issues remotely or on-site when required.
  • Collect, analyze, and interpret failure data from the Italy market to identify trends and propose actionable improvements.
  • Collaborate with R&D, Quality, and Manufacturing teams to support product improvement initiatives and ensure timely issue resolution.
  • Prepare and maintain technical service documentation, including diagnostic guides, troubleshooting manuals, and technical analysis reports.
  • Training & Knowledge Development
  • Lead and deliver training courses (in-person and virtual) for distributors and service teams across Italy.
  • Provide on-site training to enhance diagnostic capabilities and service quality.
  • Oversee preparation and updates of training materials, ensuring they are accurate, relevant, and aligned with the latest automotive technologies.
  • Conduct post-training evaluations, analyze feedback, and improve training content and methodologies.
  • Collaborate with technical engineers to integrate real-world technical cases into training modules.
  • Support technical events such as skills competitions and other after-sales activities.

Requirements

  • Bachelor's degree or above in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automation, or related fields.
  • Minimum of 5 years' experience in automotive after-sales service, technical support, or technical training (experience with high-end brands and EVs is a strong plus).
  • Strong knowledge of vehicle systems: mechanical structures, electrical architecture, and diagnostic tools.
  • Native Italian, fluent in English (spoken and written) with strong presentation skills; proficiency in Chinese is an advantage.
  • Excellent communication, coordination, and cross-cultural skills.
  • Hands-on, practical problem solver with a structured and logical mindset.
  • Strong sense of responsibility, customer service orientation, and ability to work independently.
  • Flexible and willing to travel within Italy and occasionally abroad (including China).

Work Location:

  • Milan, Italy (with occasional international travel, including to China).

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