Events Coordinator

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Events Coordinator.

Reporting to Events Manager, the role is responsible for booking, coordinating, and organizing all social events, smaller groups and meetings on property. 

This is full-time position, 5 days a week with 2 days off.   

About us 

Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city's timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. 

Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo

Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

The impact you'll make 

What more could our guests want than outstanding service, a clean comfortable room and delicious food and drink? It will be your job to make sure they get even more from their stay with us. Reactively promotes all the options open to them, as well as being on hand to answer any questions about our hotels and services, you'll make sure they know about everything they could wish for – and more. You'll help create the warmest welcomes and most memorable events that keep them coming back again and again. 

 What you'll do 

• Liaisons with a variety of departments such as and not limited to rooms, kitchen, banquet operations, restaurants and bars to maintain highest service and B&F standards while maximizing profits through outstanding customer service. 
• Reactively receives, handles and coordinates all event and group inquiries as well as provides general support to the sales office where needed. Needs to work on flexible work schedule as required and when hosting events on property.
• Process all booking requests, changes, and cancellations received. 
• Identify group guest needs, determine appropriate room type, and verify availability of room type and rate. 
• Explain guarantee, special rate, and cancellation policies to callers. 
• Accommodate and document special requests. 
• Answer questions about property facilities/services and room accommodations. 
• Follow sales techniques to maximize revenue. 
• Communicate information regarding designated VIP reservations. 
• Input and access data in reservation system. 
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. 
• Oversee accuracy of room blocks and reservations. 
• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. 
• Set-up proper billing accounts according to accounting policies.
• Plan and deliver events together with the client while building strong relationships and encouraging repeat business.
• Follow company and department policies and procedures.
• Oversee accuracy of room blocks and reservations.
• Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.
• Input group rooming lists using reservation systems (e.g., OPERA, MARSHA).
• Keep organized files of all groups and events for easy and accurate reference.
• Revise room blocks in the reservation system (e.g., OPERA, MARSHA) to maintain the required number of available rooms after rooming lists are entered.
• Execute event operationally
• Set-up proper billing accounts (i.e., share-with, room/tax/incidentals, tax exempt, direct/special billing, group bookings) according to accounting policies.

What we're looking for 

• At least 1 year work experience in events 
• Fluent English and Italian is mandatory 
• A warm, people-oriented demeanor
• A team-first attitude 
• A gift for paying attention to the smallest details 
• Positive outlook and outgoing personality
• Planning, multi-tasking and time-management skills 

What we offer: 

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. 
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. 
• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. 
• Work alongside some amazing talent- award winning, experienced hospitality professionals. 
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. 
• Discounts for your friends and family. 
• 5euros breakfast when staying at any of our European hotels. 
• Performance and Recognition programs. 
• Wellness and sustainability initiatives. 

Explore our very big world 

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. 

You're welcomed here 

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued. 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.