Key Account Manager

Milan, Italy | Full time | Field-based | R1523618

he Key Account Manager (KAM) is responsible for driving the successful launch and sustained growth of Rezdiffra within an assigned territory and region. Reporting to the Regional Sales Manager and as part of a cross-functional team, the KAM plays a pivotal role in ensuring rapid product uptake by engaging key healthcare stakeholders, executing high-quality customer interactions, developing territory-specific plans and delivering against commercial objectives.

This role requires strong specialty launch experience, exceptional relationship-building skills, a firm understanding of patient pathways and local healthcare system implications, as well as the ability to collaborate effectively within cross-functional teams.

As Madrigal's frontline representative, the KAM embodies our values, demonstrates patient focus, and contributes visibly to our mission to lead the fight against MASH.

Key Responsibilities

• Prepare the market for a successful launch through territory intelligence gathering, e.g. identification of experts, regional opinion leaders, diagnostic possibilities, and existing patient pathways, whilst sharing disease education on MASH with HCPs.
• Drive the successful launch and sustained uptake of Rezdiffra across priority accounts through strategically developed territory plans and disciplined execution.
• Build strong, trust-based relationships with hepatologists, gastroenterologists, endocrinologists, KOLs, and treatment centers to support optimal patient pathways and product adoption.
• Execute high-quality, compliant customer engagements (both in-person and virtual), in line with the Marketing brand strategy, and represent Madrigal at scientific and educational events.
• Collaborate effectively with Medical Affairs, Market Access, Marketing, and Analytics to ensure aligned account strategies and coordinated field activities.
• Analyze territory sales and market data to identify opportunities and refine action plans pro-actively. Capture and communicate timely market insights, competitive intelligence, market dynamics to in-house functions, to inform strategy and adapt tactics.
• Leverage CRM, account planning tools, and Madrigal's IT/AI offering to maximize customer interactions, track progress and fast correct, and to ensure accurate forecasting.
• Uphold Madrigal's Code of Conduct and all regulatory requirements while responsibly and reliably managing territory budgets and reporting.

Profile

• Proven track record of successful product launches, ideally in specialty business, complex or evolving therapeutic areas.
• Strong ability to drive adoption and growth through strategic territory planning, customer and network engagement, and execution excellence; ability to analyze business data to develop and prioritize territory and account plans
• Demonstrated experience building impactful relationships with physicians, treatment centers, and key decision-makers.
• Highly collaborative, with the ability to work effectively across cross-functional teams such as Medical Affairs, Market Access, and Marketing.
• Excellent communication, influencing, and problem-solving skills, with the ability to translate strategy into clear, actionable plans.
• Entrepreneurial, positive and self-motivated, results-driven mindset with a strong sense of ownership and accountability; comfortable to operate within ambiguity

Qualifications

• Bachelor's degree in Life Sciences, Business, or related field; advanced degree preferred.
• 5+ years of pharmaceutical sales experience, with specialty-care experience preferred.
• Proficiency in CRM systems, territory management processes, and Key Account Planning.
• Fluent in Italian and English.
• Ability to travel frequently within the territory.

IQVIA reserves the right to evaluate candidates with domicile / residence and work experience / study with requirements responding to the open request. Applications WITHOUT the requirements Will NOT be fully taken into account. Please enter the authorization for the processing of personal data (DL196/ General Data Protection Regulation (13 GDPR 679/16 –) to IQVIA and to transfer those data to IQVIA's Clients. The research is urgent and is intended for candidates of both sexes (L.903/77).

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more