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Ground Operations Coordinator Role
6 ore fa
About Us
Walks & Devour brings people together through unforgettable food and cultural experiences in the world's most iconic destinations.
In
Florence
, our tours range from intimate food walks and private experiences to engaging group visits through the historic city center, including areas around the Duomo, Piazza della Signoria, and the Oltrarno. Behind every experience is a close-knit local team of guides, coordinators, and operators who work collaboratively on the ground—sharing stories, managing logistics, and creating moments our guests remember long after the tour ends.
About You:
We're looking for
freelance Ground Operations Coordinators
to support our day-to-day tour operations in
Florence city center primarily around San Marco square and Duomo
. This role is ideal for someone who is organized, punctual, and comfortable working in a fast-paced, people-focused environment. You'll work closely with guides, partners, and internal teams to ensure tours run smoothly each day.
The ideal candidate is reliable, proactive, and collaborative, with strong communication skills and a positive, can-do attitude. This role requires flexibility, including
weekend and evening availability
, and a commitment to delivering excellent service.
This is a
freelance position
. Candidates must already have a
Partita IVA (VAT number)
or be willing to register for one.
Fluency in English and Italian is required
.
About the Opportunity:
As a
Freelance Ground Operations Coordinator
, you'll provide hands-on operational and administrative support for our tours in
Florence,
Working closely with our
Central Operations team
and
Ground Operations Manager
, you'll play a key role in keeping daily operations running smoothly across our walking tours, food tours, group experiences, island tours, and private tours.
This is a highly people-facing role. You'll support and coordinate our local freelance guides and tour leaders, manage relationships with partners and suppliers, and ensure our operational procedures work effectively on the ground. You'll also be our main point of feedback—gathering insights from guides, partners, guests, and your own on-site experience to help improve tour quality and efficiency.
We're looking for someone with prior experience in tourism or tours & activities, who is organized, proactive, and comfortable problem-solving in a fast-moving environment. Experience working with tour guides is a strong plus. This role requires
strong communication skills
, attention to detail, and the ability to juggle multiple priorities with a calm, can-do attitude.
The role is based in
Florence
, includes
evening and weekend work
, and is offered on a
freelance basis
with a flexible schedule. You'll have autonomy in planning your time, while still meeting operational deadlines and standards.
Your responsibilities:
- Tour coordination:
collect tickets, check in guests, resolve issues on the ground, and complete post-tour reports - Manage
day-to-day operations
and post-tour reconciliation - Accounting support:
ticket tracking, and operational expenses - Materials and branding:
procurement and distribution - Operational quality:
identify improvements to tours, suppliers, procedures, and itineraries - Support the Operations team with
guide switching, escalations, and resource planning - Flag and escalate ongoing non-compliance with procedures when needed
- Suggest
tour or contract updates
to the Ground Operations Manager
Requirements:
- Based in
Florence - Fluent in English and Italian
- Available for
weekend and evening work - Partita IVA (VAT number)
required or willingness to register
Job Type:
Part-time/Full-time
Work location:
In person – Florence city center.
Starting date:
March 2026
