Director Of Housekeeping

Additional Information
Job Number

Job Category
Housekeeping & Laundry

Location
The Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Rome, Italy, 187VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Job Summary
Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 3 years experience in housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.

CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets

• Ensures compliance with all housekeeping policies, standards and procedures.
• Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Schedule employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of employees and provides feedback to individuals.
• Ensures employee recognition is taking place on all shifts.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Review employee satsifaction results.
• Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunità, ad accogliere tutti e a favorire l'accesso alle opportunità. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra più grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilità, lo status di veterano o altre basi protette dalla legge.
EDITION Hotels unisce il genio visionario dell'albergatore boutique Ian Schrager, il servizio di un hotel di lusso di prestigio mondiale e la portata globale di Marriott International, per creare un'esperienza del tutto nuova nel mondo alberghiero. EDITION offre il meglio sotto ogni aspetto, in un delicato gioco di equilibri: tra raffinatezza e personalità, tra perfezionismo e individualismo, tra comfort, carisma e fascino. Il brand si rivolge a un pubblico sofisticato e consapevole che riconosce e apprezza la qualità, l'originalità, il design e l'eccellenza del servizio e vuole questi elementi senza limitazioni, rompendo i limiti delle convenzioni e richiedendo un atteggiamento e una sensibilità confezionati ad arte per esaltare l'eccezionalità.

Ma per creare questa esperienza magica abbiamo bisogno di te. Cerchiamo persone estroverse e davvero straordinarie alla ricerca di un posto di lavoro che le ispiri, le metta alla prova e le renda orgogliose di venire al lavoro. Un luogo in cui il servizio viene dal cuore, non da un manuale. Un luogo che offre uno spettacolo teatrale senza fine che delizia e incanta continuamente ogni singolo ospite.

Ti invitiamo a unirti a noi oggi stesso. Entrando a far parte di Design Hotels ti unirai a un portfolio di brand con Marriott International.
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un ambiente dove puoi svolgere al meglio il tuo lavoro,
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il tuo percorso verso i tuoi obiettivi,
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la versione migliore di te.