Onboarding Lead

2 settimane fa

Milano, Lombardia, Italia Arke A tempo pieno

About arke

We raised €1.7M in an international pre-seed round to build Arke: the intelligent operating system for companies that make and move physical products.

We unify the entire operational cycle – from sales order to shipment – with a single platform used by the entire company.

With Arke, manufacturers and distributors can:

  • Manage their product catalogue, BOMs, and inventory
  • Plan and execute procurement and production
  • Coordinate every stakeholder involved in fulfillment

Every day, Arke tells companies exactly what they should be doing next to ensure sales orders are delivered on time, production runs efficiently, working capital and inventory value are optimized.

Arke turns chaotic workflows into confident action. We unlock smarter, faster, more resilient operations for the companies that move GDPs.

The role

You'll join a small, fast-moving team where you own onboarding end-to-end — from understanding a customer's messy processes to getting them live on Arke in just a few weeks.

You won't just run onboarding: you'll build the onboarding engine that will scale across dozens of manufacturing companies.

You'll be the bridge between customers, product, and engineering. What you design will directly shape how manufacturers work, make decisions, and run their operations.

What you'll do

  • Lead customers from "signed" to "live" with a clear, structured onboarding plan
  • Map chaotic processes into clean workflows and define a realistic V1
  • Collect and structure customer data (products, BOMs, inventory, orders)
  • Translate customer needs into crisp, actionable requirements for engineering
  • Configure first workflows and automations together with the product team
  • Build templates, checklists, and processes that make onboarding predictable
  • Run weekly check-ins, keep customers accountable, and unblock issues fast
  • Turn patterns into repeatable components that improve future onboardings

We're looking for

  • Experience leading implementations of complex operational systems — ERP, WMS/MES, PLM, OMS, APS, or workflow automation platforms
  • Strong ability to structure chaos — you turn messy inputs into clean workflows
  • Technically fluent: comfortable with APIs, data models, triggers, and integrations
  • Project-management excellence: you keep timelines, owners, and priorities clear
  • Product-oriented thinker who can write clear requirements and spot patterns
  • High ownership — you don't wait for direction, you bring solutions
  • Clear communicator who keeps customers guided, informed, and confident
  • Comfortable working in a high-intensity environment where speed and clarity matter
  • Ability to challenge customers with empathy and firmness

Nice to have

  • Background in manufacturing, supply chain, or operations-heavy environments
  • Background as a software developer or data scientist
  • Experience in digital transformation or workflow design

Compensation & commitment

  • Starting range: €40k to €60k + meaningful stock options, based on experience and our interview process.
  • Full-time, remote-friendly, with optional in-person time in our Milan office. In person visits to customers required.

How to apply

  • Please send your CV/Resume and relevant links to
    , using the subject line format: Onboarding Lead Application - [Your Name].

  • Global Onboarding Practice Manager

    6 giorni fa

    Milano, Lombardia, Italia RELEX Solutions A tempo pieno

    RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries – from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail.And as an employer? At RELEX, not only the optimization of trade is our top priority, but also our...

  • Product & Proposition Manager - Digital Onboarding

    2 settimane fa

    Milano, Lombardia, Italia Experian A tempo pieno

    Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...

  • Programmatic Lead

    1 settimana fa

    Milano, Lombardia, Italia Shopfully A tempo pieno 65.000 € - 85.000 €

    We are the platform turning browsing into shopping.We are the platform turning browsing into shopping. We connect 200 million shoppers with deals they love while boosting local sales for hundreds of top retailers and brands.We help consumers save time and money while making smart shopping decisions, and we support retailers and brands in engaging customers...

  • Programmatic Lead

    1 settimana fa

    Milano, Lombardia, Italia Shopfully A tempo pieno

    We are the platform turning browsing into shopping.We are the platform turning browsing into shopping . We connect 200 million shoppers with deals they love while boosting local sales for hundreds of top retailers and brands.We help consumers save time and money while making smart shopping decisions, and we support retailers and brands in engaging customers...

  • Payroll Onboarding Specialist

    6 giorni fa

    Milano, Lombardia, Italia Jet HR A tempo pieno

    Chi è Jet HR?Video dal CEO e founder - 3 min Siamo una startup fondata nel 2023 da imprenditori seriali:Marco OgliengoeFrancesco Scalambrinohanno già fondato aziende di successo e costruito HR software per aziende "unicorni".Abbiamo chiuso il più grande round di finanziamento pre-seed in Italia (4.7M€), a cui hanno partecipato gli imprenditori più in...

  • Programmatic Lead

    1 settimana fa

    Milano, Lombardia, Italia Shopfully A tempo pieno

    We are the platform turning browsing into shopping. We are the platform turning browsing into shopping. We connect 200 million shoppers with deals they love while boosting local sales for hundreds of top retailers and brands.We help consumers save time and money while making smart shopping decisions, and we support retailers and brands in engaging customers...

  • Sales Enablement Lead

    4 giorni fa

    Milano, Lombardia, Italia Lexroom A tempo pieno

    At, we're not just building software; we're revolutionizing the way legal professionals work.Our mission?Toempower lawyers, law firms and companies with a world-class AI product that saves time, boosts productivity, and redefine what's possible in the legal world.To become themost innovative AI companyin Italy.To build thenew sales standard, the sales school...

  • Sales Enablement Lead

    4 giorni fa

    Milano, Lombardia, Italia Lexroom S.r.l. A tempo pieno

    At , we're not just building software; we're revolutionizing the way legal professionals work.Our mission?To empower lawyers, law firms and companies with a world-class AI product that saves time, boosts productivity, and redefine what's possible in the legal world.To become the most innovative AI company in Italy.To build the new sales standard, the sales...

  • Sales Enablement Lead

    6 giorni fa

    Milano, Lombardia, Italia Lexroom S.r.l. A tempo pieno 40.000 € - 65.000 €

    At , we're not just building software; we're revolutionizing the way legal professionals work.Our mission?To empower lawyers, law firms and companies with a world-class AI product that saves time, boosts productivity, and redefine what's possible in the legal world.To become the most innovative AI company in Italy.To build the new sales standard, the sales...

  • Country Lead Italy

    6 giorni fa

    Milano, Lombardia, Italia Plancraft GmbH A tempo pieno

    OUR PURPOSE AT PLANCRAFTBuilding the backbone of European trades together – with AI and voice-first software.We're not just building software – we're on a mission to create space for contractors & tradespeople by equipping them with AI solutions that work the way they do: fast, practical, and voice-first. With Tier 1 Investors from Europe and the US,...