Customer Quality Specialist

2 settimane fa

Bolzano, Trentino-Alto Adige, Italia Alpitronic A tempo pieno 40.000 € - 80.000 € all'ano

Your Responsibilities

  • Monitoring the quality of error reports from the service department, including their systematic evaluation and analysis
  • Oversight of the handling of service-related complaints using the 8D methodology
  • Training service staff on quality-related topics and specific customer requirements
  • Providing operational support to service personnel in managing customer complaints
  • Active involvement in the continuous development of products and the optimization of business processes
  • Assisting in the creation and maintenance of service instructions

Your Qualifications & Skills

  • Graduation from a technical high school or a degree in electrical engineering, electronics, mechatronics, or a comparable field
  • Several years of professional experience in a similar role, preferably in the automotive industry
  • Knowledge of quality assurance methods and tools (e.g., 8D, process approval, statistical process control)
  • Familiarity with continuous improvement methodologies (e.g., 5S, the 7 types of waste, PDCA)
  • Basic understanding of risk management (e.g., FMEA) and project management is an advantage
  • Proficient in MS Office applications
  • Fluent in English and Italian, both written and spoken; knowledge of German is a plus

OUR COMMITMENT

  • Innovative work environment in a young, dynamic team
  • High-tech projects in the future-proof sector of e-mobility
  • Opportunities for advancement in a growing company
  • A wide range of further training opportunities
  • Attractive bonus system and performance-related pay
  • Additional company benefits

WHY ALPITRONIC
Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL
We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact Join us and be part of our team

  • Team Manager Customer Quality

    1 settimana fa

    Bolzano, Trentino-Alto Adige, Italia Alpitronic A tempo pieno 90.000 € - 120.000 € all'ano

    Your ResponsibilitiesLead and oversee the Customer Quality & Methods team, ensuring alignment with the company's strategic quality objectivesDesign and implement long-term strategies aimed at enhancing customer satisfaction and product qualitySystematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement...

  • German Customer Service Specialist

    7 giorni fa

    Bolzano, Trentino-Alto Adige, Italia LJ Global Horizon A tempo pieno 24.000 € - 60.000 € all'ano

    Location: Lisbon, Portugal Employment Type: On-site Start Date: 8 January 2026 Position Overview We are seeking a Customer Service Specialist fluent in German and English to support clients using our products and services. The successful candidate will assist customers with inquiries related to digital marketing, online presence, and website design tools....

  • Quality & Methods Specialist (m/f/d)

    1 settimana fa

    Bolzano, Trentino-Alto Adige, Italia Alpitronic A tempo pieno 55.000 € - 90.000 € all'ano

    Your ResponsibilitiesDevelop and implement quality assurance protocols to ensure compliance with internal and external standardsConduct audits and inspections of processes, products, and systems to verify adherence to quality requirementsAnalyze production and quality data to identify trends, root causes of problems, and opportunities for...

  • Customer Operations

    2 settimane fa

    Bolzano, Trentino-Alto Adige, Italia oberalpspa A tempo pieno 25.000 € - 35.000 € all'ano

    The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building. We are a...

  • Quality Audit Specialist

    2 settimane fa

    Bolzano, Trentino-Alto Adige, Italia S&you Italia A tempo pieno 40.000 € - 60.000 € all'ano

    S&you, brand internazionale dedicato al Professional Staffing e Ricerca e Selezione di personale qualificato e middle management, seleziona per il Gruppo Roechling Automotive, un/una:Quality Audit Specialist (m/f/x)Il Gruppo Roechling, operante in oltre 25 paesi, si occupa di produrre materiali plastici, sulla base delle specifiche necessità dei clienti,...

  • Quality Audit Specialist

    2 settimane fa

    Bolzano, Trentino-Alto Adige, Italia S&YOU - AL CUORE DEI VOSTRI PROGETTI A tempo pieno 40.000 € - 80.000 € all'ano

    AZIENDAS&you, brand internazionale dedicato al Professional Staffing e Ricerca e Selezione di personale qualificato e middle management, seleziona per il Gruppo Roechling Automotive, un/una:Quality Audit Specialist (m/f/x)Il Gruppo Roechling, operante in oltre 25 paesi, si occupa di produrre materiali plastici, sulla base delle specifiche necessità dei...

  • Site Quality Engineer

    3 settimane fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige SYGMA | Engineering Services A tempo pieno

    Support Project Management team for excellent execution. Be the reference for Quality & Excellence culture, process and tools within Project Office. Ensure compliance to all requirements from Project Management process and customer standards. Foster Quality Assurance in all execution areas. Assure we fulfill all contractual commitments provided to the...

  • Customer Operations Under Armour Internship

    1 settimana fa

    Bolzano, Trentino-Alto Adige, Italia oberalpspa A tempo pieno 25.000 € - 40.000 € all'ano

    The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building. We are a...

  • Quality System Specialist

    1 settimana fa

    Bolzano, Trentino-Alto Adige, Italia Alpitronic A tempo pieno 40.000 € - 80.000 € all'ano

    Your ResponsabilitiesEnsure that all relevant Integrated Management System (IMS) documentation and processes are in place to ensure compliance with internal, legal, and international standardsCoordinate and conduct audits (internal and external), as well as prepare and support certificationsAdvise and support Alpitronic's process owners in defining processes...

  • Customer Management

    3 settimane fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige Iveco Group A tempo pieno

    Position Summary We are seeking an experienced Customer Management & Aftersales Specialist to join our IT Sales, Commercial & Aftersales team. The ideal candidate is a versatile and hands-on professional responsible for the end-to-end management of IT systems that support the post-sale customer lifecycle. This role is crucial for ensuring the efficiency of...