IT Support Lead

CompanyQualcomm Europe, Inc. Italy Branch OfficeJob AreaInformation Technology Group, Information Technology Group > IT Support AnalystGeneral SummaryArduino is now a Qualcomm companyArduino's mission is to enable people to enhance their lives through accessible open-source electronics and digital technologies. Since 2005, millions of people, from kids and students to engineers and professionals around the world are using Arduino to innovate in the fields of music, games and toys, smart homes, farming, autonomous vehicles and many more.You will play the key role of IT Support Team Lead, coordinating other 3 colleagues working in the IT Support team. The IT Support team is responsible for providing high-quality employee IT support, including laptop setup and maintenance, user account activations, and SaaS administration, ensuring that all employees have the technology tools and resources they need to be productive and successful, thereby contributing to the overall success of the organization.What We OfferA challenging career path in a rapidly growing company with modern vision and talented teams.A competitive salary (and benefits) that values people skills and experience.A young and inspiring work environment that encourages diversity and cultural exchange.Individual growth objectives with a dedicated budget for learning, training and international conferences.A meaningful work opportunity in a mission-driven company committed to empower people around the world.And some office fun…Ping pong and foosball tournaments (sport or gym benefit is also included for everyone).Seasonal celebrations, happy hours and everyday drinks and snacks at the office.Sunny rooftop lunch breaks and hamacas for relaxation and concentration.What You'll Work OnCoordination of other IT Support team members, task assignment, work review, reporting against goals and planning of long term activities. IT support team and your responsibilities will include:Laptop setup and maintenance (setting up new laptops, installing software and security tools, maintaining existing laptops)User account activations (activating user accounts for new employees, setting up email, calendar, and collaboration tools, managing user account permissions)SaaS administration (managing the organization's SaaS applications, setting up new accounts, managing user permissions, troubleshooting issues)Remote support (providing support to employees working remotely or experiencing technology issues)Ticketing system management (managing the organization's ticketing system, tracking and prioritizing support requests, ensuring timely issue resolution)Documentation and knowledge sharing (documenting common issues and solutions, sharing knowledge with team members)Vendor and service provider management (working with external partners to ensure technology systems are up-to-date and running optimally)This position requires presence in our office in Turin, in order to provide maintenance of IT office infrastructure and local support to colleaguesMinimum QualificationsHigh School Diploma or equivalent.3+ years of experience in IT, Engineering Support, or related area.2+ years of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).Physical RequirementsFrequently transports between offices, buildings, and campuses up to 2 miles.Frequently transports and installs equipment up to 40 lbs.What You Bring3-5 years of experience in IT support roles in diagnosing and resolving hardware, software, and network issuesBS/MS in Computer Science or other technical-related fieldsExperience in leading an IT Support team, distributing and reviewing work assignment, planningKnowledge of Windows, macOS, and Linux systems, including installation, configuration, and troubleshootingProficiency with ticketing/service desk software (JIRA)Familiarity with cloud services (Microsoft 365, Google Workspace, Google Compute Cloud)Familiarity with network setup for office e.g. Wi-fi Access Points and similarUnderstanding of IT security principles, cybersecurity best practices, antivirus, endpoint management and threat preventionAbility to speak and write in EnglishBonus pointsCertifications in IT administration / Cloud technologies and platformsIf you're excited about this role or about our company but your experience doesn't align perfectly with the points outlined above, we strongly encourage you to apply anyways. If we feel you don't fit for this job we may have something else for youReferences to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability- or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.If you would like more information about this role, please contact Qualcomm Careers.