Multinational Client executive

"Multinational Client Executive"

Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role
The responsibilities for this role include:

• Liaison with Brokers, Internal and External Clients across Italy and International Territories to ensure quality of service delivery

• Obtain all necessary technical programme servicing information through liaison with the Broker, Client, Senior and Account Executives

• Collate and provide necessary territorial information as required in relation to global regulation requirements

• Support the Client, Senior and Account Executives in completion of the Account, as well as cooperate with sales in order to growth Multinational business and create business opportunities

• Check, agree, validate and communicate global premium allocations and use them in conjunction with reinsurance structures to establish and complete account profiles

• Manage Complex Multinational Clients and Programs coordinating activities and serving as a point of contact for brokers and Clients

• Liaise on technical service issues with appropriate departments to expedite resolution

• Regular liaison with Team Manager / MCoE Management to manage pipeline of account activity

• Issue clear instructions for all premium bookings and reconcile Reinsurance arrangements with all front end and back end systems

• Organise issuance of all necessary insurance programme documentation

• Instruct and monitor captive premium movement and/or policy tracking as per agreed SLAs

• Communicate to relevant parties (internal & external) and meet service requirements on all allocated accounts as specified in SLAs

• Preparation (profiles), issuance and co-ordination of NOC's, OMeGA Requests, QUEST, Structures and Network Instructions

• Resolution of accounts queries / OMeGA Rejects and other post bind programme discrepancies as well as Review, evaluate, verify and process inbound (OMeGA and Xpress) requests in accordance with shared global client service goals.

• Manage all aspects of local Issuing Office (IO) service delivery for assigned inbound multinational Clients/Requests in accordance with AIG Multinational E2E Processes (and as per related Multinational Service Delivery Checklist), ensuring assigned incoming requests are serviced/processed within shared global client service goals and in adherence to guidelines.

• Actively engage and participate in country, regional and global multinational initiatives.

• Prepare booking sheets, policy issuance documents and tracking documentation

• Upload documentation into OMeGA and/or prepare related handover documentation

• Serve as a team resource for the resolution of escalated issues and Monitor and escalate service issues as required

• Ensure corporate compliance to all relevant standards and requirements are met

• Complete special projects as assigned.

• Manage personal workflow and monitor and coordinate assigned activies/projects

• Work with local Collections teams to ensure Master and local policies payment and avoid creation of receivables.

• Partner with Product towers to upgrade 'Good and Best Local Standard' policies to reflect latest market developments and mirror wordings for indigenous clients and develop central library of wordings and endorsements as well as keep updated Xplore – Service Delivery

• Embed new functionality within the MN process and ensure enhancements are understood and adopted by all stakeholders

• Manage Motor flow (Domestic and Incoming) – Service Delivery

What we're looking for:

• University degree

• Good English

• Operations and systems skills Exhibit strong verbal and written communication skills.

• Good PC literacy

• Accuracy

• Ability to multi-task in a fast-paced, deadline oriented environment

• Interpersonal skills

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to   

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