Lead Business Analyst

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:  and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger. Every day, WFP works to ensure that nobody goes to bed hungry and that the poorest and most vulnerable, particularly women and children, are able to meet their food and other essential needs.
To reach people in need, WFP and partners often need to register, verify and enrol people into assistance programmes. WFP is careful about the amount of information that it requests from people and wants to make sure that all personal information that is collected by WFP and partners is managed securely and responsibly. WFP needs assurance that the right people are selected for assistance and receive the entitlements. Therefore, WFP country offices need the capabilities to securely collect information, verify beneficiaries and manage the enrolment and delivery processes in line with corporate standards and best practices.
The Delivery Assurance Service (DAS) within the Supply Chain and Delivery Service has been tasked with leading on WFP's corporate systems and services for identity management for WFP's in-kind and cash-based transfers programmes. DAS intends to support WFP Country Offices and partners to perform secure, timely and effective registrations, verifications, enrolments, and delivery of entitlements. In some cases, the support to Country Offices and partners will be done through a service-model with clearly defined and agreed deliverables, transparent costs, and overall excellent service provision.
The Delivery Assurance Service is therefore recruiting a Business Analyst to review business processes, capabilities and requirements and feed into the development of corporate systems and the running of business services for cash-based transfers and in-kind programmes.
Job Purpose:
Design the business processes, key controls and business requirements related to registration, verification, payment instrument tracking and enrolments. Perform high-level country office assessments and business process mapping to identify current gaps and needs. Prioritize the development of features in corporate solutions in collaboration with relevant stakeholders. Ensure overall excellent service provision, end-user, and client satisfaction (COs and the people we assist).

Maintain an updated stocktaking of corporate needs and capabilities and gaps related to the delivery of cash-based transfers and in-kind assistance, and explore new use cases and technologies that add value to WFP's operations.
ACCOUNTABILITIES/RESPONSIBILITIES:
1. Collect and clear high-level business requirements and designs of business processes related to registration, verification, payment instrument tracking and enrolments, following a Human- Centered Design (HCD) approach.
2. Lead the development, packaging and scale up of cash-based transfers global services, including defining the service deliverables and the model for financial cost-recovery.
3. Provide advice and support to Country Offices related to standard operating procedures, best practices and available tools and services to increase overall assurance for cash-based transfers and in-kind operations.
4. Actively engage with Country Offices and regional counterparts in the design and setup of digital roadmaps for operational systems for cash-based transfers delivery.
5. Lead updated stocktaking of corporate capabilities and gaps related to cash-based transfers delivery processes such as registration, verification, payment instrument tracking and enrolments.
6. Coordinate with WFP TEC Division and relevant product owners to ensure that corporate systems perform the business capabilities needed. Guide the prioritization of new features, product roadmaps and change requests for corporate systems based on field needs, corporate standards and best practices.
7. Lead engagements with WFP country offices and regional counterparts to deliver cash services providing outstanding service provisioning.
8. Manage feedback and new requests from country offices and regional counterparts to agree on deliverables (formalized as Service Agreements) and lead the delivery of cash services.
9. Take responsibility for exploring new approaches and innovations for running the business.
10. Where needed, deploy on mission to provide field support and deliver trainings as needed.
DELIVERABLES AT THE END OF THE CONTRACT:
1. Demonstrated proficiency in drafting business requirements and designs of business processes for the delivery of cash assistance, in coordination with key stakeholders.
2. Coordinated with COs in the design and setup of key business processes and digital roadmaps for operational systems.
3. Led CO assessments to implement best practices and enhance operating procedures to increase overall assurance for cash and in-kind operations.
4. Led the scale up and expansion of cash services globally.
5. Deployed on mission, if required.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
University Degree or Advanced University Degree in international relations, political
or economic science, business administration, computer and information systems or other relevant academic areas.
Experience:
At least 5 years of relevant progressive work experience. Experience with designing
and implementing humanitarian in-kind or cash programmes is valued.
Knowledge
& Skills:
Microsoft Office, data collection tools, ETL/ELT tools, database technologies, field
applications and project management methodologies are relevant. Experience and ability to effectively engage and coordinate across a variety of stakeholders. Knowledge of the Agile SCRUM methodology is desirable.
Languages:
Fluency (level C) in English with an intermediate knowledge of another official UN
language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP's working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.