Automotive Technical and Diagnostic Specialist

1 giorno fa

Roma, Lazio, Italia MSX International A tempo pieno
Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you passionate about automotive technology and Electrical Vehicles?

Do you enjoy solving complex technical problems and helping others succeed?

Are you ready to make a real impact in the automotive world?

We're looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.

You will be responsible for the following:

  • Provide technical support across various systems, focusing on diagnostics and root cause analysis
  • Guide dealers through repair processes and ensure accurate case documentation
  • Own cases from initiation to resolution or escalation, maintaining clear and professional communication
  • Research technical documentation, manuals, and resolution databases to support problem-solving
  • Collaborate with dealer technicians and internal agents to resolve complex technical issues
  • Monitor and manage backlog by following up on open cases
  • Escalate cases when necessary, ensuring all relevant information is included and properly documented
  • Communicate product issues and contribute to continuous improvement initiatives
  • Ensure thorough analysis and complete information before escalating or reassigning cases
  • Support retailer staff by identifying educational needs and filling competence gaps
  • Build strong relationships with retailers and workshop teams to improve service effectiveness
  • Contribute to customer satisfaction by delivering high-quality diagnostic and repair support
Qualifications

You will do best in this role, if you have:

  • Degree in automotive technology or equivalent experience
  • Strong knowledge of vehicle mechanics and EV
  • Experience in technical support or workshop-level diagnostics
  • Experience in using diagnostic tools
  • Ability to read technical drawings and interpret measurement data
  • Analytical, organized, and customer-focused
  • Fluency in Italian and English

A general automotive diagnostics competence test/evaluation will be part of the recruitment process.

Join us in shaping the future of automotive service. Apply now and become a key player in a team that values expertise, collaboration, and customer satisfaction.

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

  • Technical Specialist

    1 giorno fa

    Roma, Lazio, Italia FAO A tempo pieno

    Organizational SettingThe Food and Agriculture Organization (FAO) is a specialized agency of the United Nations that focuses on the transformation to more efficient, inclusive, resilient and sustainable agrifood systems for better production, better nutrition, a better environment, and a better life, leaving no one behind.FAO is actively engaging in UN...

  • Technical Service coordinator

    2 settimane fa

    Roma, Lazio, Italia Bridgestone Europe NVSA A tempo pieno 45.000 € - 75.000 € all'ano

    Location: Rome, ItalySeniority Level: Mid-SeniorIndustry: Automotive / ManufacturingEmployment Type: Full-timeBridgestone is looking for a Technical Service Coordinator for its Roma Plant, responsible for the industrialization of new products, optimization of manufacturing processes, and supporting plant management in tire/process technical features. This...

  • Software - Identity and Access Management Specialist

    2 settimane fa

    Roma, Lazio, Italia Serco Plc A tempo pieno

    Package Description Joining Serco Italy's amazing team offers:Competitive Salary Great career opportunities Corporate Benefits PackageInternational environmentPossible hybrid work Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or...

  • Software - Identity and Access Management Specialist

    1 settimana fa

    Roma, Lazio, Italia Serco A tempo pieno

    Package DescriptionJoining Serco Italy's amazing team offers:Competitive SalaryGreat career opportunitiesCorporate Benefits PackageInternational environmentPossible hybrid workJob IntroductionSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government...

  • Technical Asset and O&M Specialist

    1 giorno fa

    Roma, Lazio, Italia TotalEnergies A tempo pieno

    *Contexte et environnement*TotalEnergies is a multi-energy company active in the production and marketing of oil, biofuels, natural gas, renewable energies, and electricity.Present in 130 countries, TotalEnergies places sustainable development at the heart of its projects to contribute to technological advancement in the energy sector and to protect the...

  • Monitoring and Evaluation Specialist

    1 settimana fa

    Roma, Lazio, Italia World Food Programme A tempo pieno

    DEADLINE FOR APPLICATIONS18 December :59-GMT+01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender,...

  • Monitoring and Evaluation Specialist

    1 giorno fa

    Roma, Lazio, Italia World Food Programme A tempo pieno

    DEADLINE FOR APPLICATIONS23 December :59-GMT+01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender,...

  • Inbound Supply Chain Specialist

    5 giorni fa

    Roma, Lazio, Italia Hays A tempo pieno

    Inbound Supply Chain Specialist (Automotive Sector) – Freelance OpportunityLocation:Rome, Italy (On-site, 5/5 days)Contract Type:Freelance collaboration possibleLanguages:English & Italian Must be based in Italy – No sponsorship available About the RoleWe're looking for a proactiveInbound Supply Chain Specialistto join a dynamic project in the...

  • ATC/ATM Technical Specialist

    1 giorno fa

    Roma, Lazio, Italia Tinexta Defence A tempo pieno

    Tinexta Defence, è alla ricerca di un/una ATC/ATM Technical Specialist (Junior/Intermediate).Sede di Lavoro: Roma, con disponibilità a trasferte all'estero di medio periodo.Descrizione dell'attività: I candidati, verranno formati (TOJ attraverso il supporto di colleghi più esperti) e coinvolti in attività di System IT Administration and Integration...

  • Technical Service coordinator

    2 settimane fa

    Roma, Lazio, Italia Bridgestone Americas A tempo pieno 40.000 € - 80.000 € all'ano

    Technical Service coordinatorPOSITION SNAPSHOTJobReq ID: 54447Type of work: On siteType of contract: Open-ended/permanentFull/Part Time: Full timeLocation:ROMA, ITABOUT USBridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively...