Customer Service Assistant
4 giorni fa
Nature and aim of the position
Refund Tax Free Forms at Merchant's LaRinascente Refund Point following Global Blue and Merchant's guidelines and policies.
Main duties and responsibilities
- Verify and refund Tax Free Forms to international travellers
- Ensure a satisfactory experience for our customers
- Prevent refunding mistakes and fraud
- Prepare reports as needed
- Observe Global Blue and Merchant's policies, guidelines and procedures
- Verify the accuracy of customer documentation
Main KPIs
- Number of refunded transactions
- Refunding mistake ratio
Reporting and collaboration
- Reporting line: Issuing & Refund Coordinator
- Mainly cooperates with:
Background and Education
- Helpful: experience in face to face customer contact
- Helpful: experience in managing tills
- Helpful: airport, retail or front office experience
- Helpful: customer service experience
Specific skills and knowledge
- Must be fluent in English.
- Other helpful languages in order of relevance: Chinese, Portuguese, spanish
- Must be dedicated to service and customer satisfaction
- experienced in using office software
- Must have a clean criminal record
- Ability to remain focused and deliver high‑quality service during periods of intense customer traffic;
- Must be nimble but thorough
- Must be a good team player
- Previous working experience is a plus
- Availability to work according to an organized shift system, as required by operational needs.
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