Service Quality Analyst Intern

7 giorni fa

Brugherio, Lombardia, Italia Haier Europe A tempo pieno

An exciting opportunity has arisen to contribute to the team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of the Haier's attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

We are seeking a dynamic and motivated
Service
Quality Data Analyst Intern
to join our European team at Haier. This high-impact role offers exposure to a fast-growing environment and the chance to develop hands-on experience in data-driven service management.

Under the guidance of the Senior Service Analyst, you will be responsible for:

  • Service Reporting
    (TAT & STAT, SR Pending, WIP, Recall rate) - creating detailed reports on Call/Rate by Country and Product Line
  • Cost Control Reporting -
    Analyzing Pex on Call data by Country and Product Line; Tracking replacement volumes and values by Country and Product Line
  • Service Network Reporting -
    Maintaining and updating the Quality Dashboard
  • Customer Satisfaction Reporting -
    Conducting surveys and monitoring Service Levels

What you need to succeed

  • Recent graduate or student in statistics or a related field
  • Fluent in Italian and English (written and spoken)
  • Excellent command of Microsoft Office, especially Excel

What We Offer

  • A six-month full-time paid internship (€800/month)
  • Free company canteen
  • Smart working
  • Corporate benefits

Location: Brugherio

At Haier Europe, we seek entrepreneurs passionate about delivering extraordinary customer experiences and driving real business results. Are you ready to join us and make a difference?

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