Guest Relations Manager

4 giorni fa

Provincia di Grosseto Toscana, Italia Castello di Vicarello A tempo pieno

Castello di Vicarello is looking for a Guest Relations Manager to join the Team

We are looking for a Guest Relations who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.

Responsibilities:

  • Provides upscale guest service experiences for clients throughout their stay;
  • Ensures that the correct arrival, check-in procedures and escorting of all guests to rooms are applied;
  • Provide information about amenities, area and venues and promote services;
  • Anticipate guest needs and establish a rapport with them by assisting them with specific tasks;
  • Address customer complaints and escalate to the Managers when needed;
  • Record information in the logbook daily;
  • Assure that health and quality standards are met;
  • Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible;
  • Handle all keys, mail, messages and any other items for guest as requested;
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings;
  • Recommend local tourist spots, including places to dine, shop and sight-see;
  • Promote all hotel amenities, conveniences and programs offered;
  • Maintain a well-groomed appearance and a tidy work area;
  • Check out guests courteously and accurately.

Requirements and skills:

  • Proven experience as a Guest Relations Officer;
  • Familiarity with hospitality luxury industry hight standards;
  • Excellent interpersonal and communication skills;
  • Hands on experience with guest relationship management software;
  • Proficiency in English, multilingualism will be considered an asset;
  • Commitment to delivering a high level of customer service;
  • Excellent problem resolution skills along with outstanding communication and active listening skills;
  • Ability to work flexible hours;
  • Ability to work under pressure;
  • Excellent organizational and time-management skills.

Other Required notes:

  • Well-groomed and polite person;
  • Attentive and empathetic;
  • Driving licence and Car-owner (must);
  • Strong customer service background, specifically in the hospitality industry;
  • Proficient with Microsoft Office and excellent knowledge of Ericsoft, PMS, and other computer literacy;
  • Outgoing Personality.

Working hours & benefits:

  • Full time;
  • from now with 8 months at the Castle (april - november) and remaining months partially remote, partially in Poggi del Sasso;
  • Accommodation (10-minute drive away);
  • Meals (lunch and dinner) during working days;

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Retribuzione: €1.600,00 - €1.800,00 al mese

Benefit:

  • Alloggio
  • Mensa aziendale

Esperienza:

  • Guest Relation: 1 anno (Obbligatorio)

Lingua:

  • Inglese (Obbligatorio)
  • Italiano (Obbligatorio)

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