Account Manager

EVERSANA INTOUCH is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers.

We get fired up when people talk about getting—and staying—healthy. That's where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one's health more achievable, connecting patients and physicians with the information and tools they need.

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can't, helping drive commercialization success.

Our nine affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Healthware, EVERSANA INTOUCH Medical Communications, EVERSANA INTOUCH Market Access, EVERSANA INTOUCH Media and EVERSANA INTOUCH TTC.

Job Description

THE POSITION:

As an Account Manager, you plan and support projects and campaigns across a variety of marketing channels with cross-functional agency teams, delivering them on time, on budget, and aligned with the project brief (or strategy).  You contribute to the development of sound cross-agency relationships and are a champion of internal agency processes.

Throughout this role, you become more confident in communicating with and presenting to clients and establish strong client relationships.

You plan and implement projects and campaigns across a diverse set of marketing channels with cross-functional agency teams and deliver them on time and on budget. As an Account Manager, you contribute to the development of sound client and partner agency relationships over time and support senior-level account staff who own the macro-view of all client workstreams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. We are looking for someone who can:

• Responsible for less strategic projects and reporting initiatives (i.e., monthly/weekly dashboards).

• Responsible for finished product/service – from the creation of comprehensive projects plans through submissions for regulatory review and launch

• Demonstrate confidence and contribute thoughtfully to internal and external meetings

• Anticipate next steps and ensure adherence to the process

• Ensure qualitative and timely delivery of our client activities

• Stay updated on your clients' activities and strategy, to make sure our proposals are tailored to their needs

• Work with SAM/AD to set and meet delivery expectations

• Take responsibility for consistently monitoring active projects for your clients, as well as being on the lookout for new opportunities

• Prepare client proposal decks and quotations for less strategic projects

• Proactively look for business growth with existing clients, and prospects involving supervisor/manager in the discussion as appropriate

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

• All other duties as assigned

EXPECTATIONS OF THE JOB:

• Travel: (not frequent: domestic and international)

• Hours: (minimum 40 hours per week)

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• High level of accountability and ownership of actions regarding the project while building trusted relationships with the cross-functional teams

• Native/ fluent English a must, additional languages welcome

• Dedicated to ensuring high quality for all work and deliverables (i.e., reviewing materials thoroughly, editing reads, ensuring all questions are answered, outlining risk)

• Able to develop, submit, and present agency work for client regulatory review and route for submission process

• Able to perform financial management, reconciliation, and tracking

• Client service-oriented with proven relationship-building skills

• Proven organizational and time management skills with strong multitasking and problem-solving acumen

• Able to identify business development opportunities and escalate to senior account team accordingly

• Able to prioritize, delegate and provide direction to others when appropriate

• Strong interpersonal, verbal, and written communication skills

• Collaborative, adaptable – able to work in an ever-changing environment and possess quick decision-making skills

• Able to work both independently and in a team environment

• Goes the extra mile to exceed expectations

PREFERRED QUALIFICATIONS:

• Bachelor's and/or master's degree ideally in communication/marketing, economy, biology/pharmacy and/or other scientific pathway

• Approximately 2 to 5 years of related industry experience; digital and/or traditional advertising agency experience preferred. Pharmaceutical and digital experience is a plus.

Additional Information

OUR CULTURAL BELIEFS

• Patient Minded
  I act with the patient's best interest in mind.
• Client Delight
  I own every client experience and its impact on results.
• Take Action
  I am empowered and hold myself accountable.
• Embrace Diversity
  I create an environment of awareness and respect.
• Grow Talent
  I own my development and invest in the development of others.
• Win Together
  I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters
  I speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate
  I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

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