Demand Planning and Customer Supply Chain Lead

Part of the Thai Union Group,
Mareblu
is a leading Italian seafood brand, renowned for the quality of its tuna products and its strong commitment to sustainability. Combining operational excellence, innovation, and responsibility, Mareblu strives to deliver healthy, high-quality, and sustainable products to consumers across Europe.

Description du poste

The
Demand Planning & Customer Supply Chain Manage
r is responsible for the country's demand planning, customer supply chain strategy, replenishment, and customer service execution. Working closely with local and global teams, this role ensures accurate forecasting, optimized inventory levels, efficient logistics operations, and a high level of customer satisfaction

.

Key Responsibiliti

es1. Demand Planni

• ngCollaborate with the Country Demand Planning Manager, Commercial, and Marketing teams to recommend the fina
  l Unconstrained Demand Pl
  an to be submitted to the Global Ambient S&O
• P.Continuously improv
  e forecast accura
  cy and reliability of planning dat
• a.Promote the adoption o
  f best practices and too
  ls for demand planning across the countr

y.2. Replenishment & Inventory Manageme

• ntDrive the implementation of local processes and tools to optimiz
  e inventory levels and service leve
  l
• s.Define the country'
  s inventory strate
  gy, oversee warehousing, import/export, rework, repackaging, and finished goods quality check
• s.Ensure full compliance with internal policies, standards, and regulatory requirement

s.3. Customer Supply Cha

• inDefine and execute th
  e customer supply chain strate
  gy aligned with the overall BU strateg
• y.Manage th
  e Order-to-Delivery proce
  ss, in partnership with 3PL providers and customers' supply chain team
• s.Optimiz
  e logistics cost efficien
  cy while maintaining high service level
• s.Provide recommendations to Global DP & CSC on order and transportation managemen

t.4. Customer Servi

• ceEnsure smooth and efficien
  t order processing, fulfilment, and delivery executi
  o
• n.Lead the relationship with customers' supply chain teams and drive continuous improvement i
  n customer satisfacti
  o
• n.Collaborate with Customer Service to proactively identify and resolve potential issues related to inventory and deliver
• y.Overse
  e commercial quality assurance process
  es, including audits and compliance monitorin

g.5. Leadership & People Developme

• ntBuild and lead
  a high-performing DP & CSC te
  am, attracting, developing, and retaining top talen
• t.Foster a culture o
  f continuous learning, accountability, and operational excellen
  c
• e.Implement talent management, career development, and performance evaluation strategie

s.6. Projects & Cross-Functional Collaborati

• onCoordinate and implement projects such a
  s logistics footprint revi
  ew an
  d new bundling line implementati
  o
• n.Act as an active member of both th
  e country leadership te
  am and th
  e Global DP & CSC leadership te
  am, contributing to long-term strategic plans and issue resolution across market

s.Key Performance Indicators (KPI

• s)Demand Plannin
  g: Forecast accuracy, bi
• asInventory Managemen
  t: Days inventory outstanding, ageing sto
• ckCustomer Supply Chai
  n: Logistics cost per volu
• meCustomer Servic
  e: Service level achievement, customer satisfaction score

Profil

• Mini
  mum 10 years' experi
  ence in related functions (demand management, replenishment planning, S&OP, supply planning, or logisti
• cs).Higher educa
  tion degree in engineering or business sch
• ool.Fluent Eng
  lish is mandatory; Italian and/or French are a p
• lus.Demonstrated passion for
  the FMCG indu
  stry and experience in dynamic, matrixed organizati

ons.Core Competen

• ciesDeep expertise
  in demand plan
  ning within the FMCG indus
• try.Strong business acumen and analytical mind
• set.Proven experience
  in logistics and supply chain manage
  m
• ent.Excell
  ent communication, influencing, and presentation sk
  i
• lls.Demonstra
  ted leader
  ship in building and developing high-performing te
• ams.Str
  ong project management and prioritiza
  tion ski

lls.Collaborative mindset with the ability
to challenge the status
quo and drive change.

• tagesLoca
  tion: M
• ilanoTr
  avel: Required (occasional)