Account Manager – Telco

6 giorni fa

Roma, Lazio, Italia Thales A tempo pieno
Location: Roma, ItalyThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Roma hosts the commercial offices to be close to Costumer and Public Administration.

MISSIONS & RESPONSIBILITIES

Build the Account Plan in order to define the account strategy and align the plan with the customer and the internal stakeholders by:

  • Understanding the customer's stakes, expectations and vision and how Thales offers can support the customer's business
  • Monitoring the performance of Thales' competitors with the customer
  • Identifying and Defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership
  • Working closely with the Account Marketing for support on actions plans (growth opportunities, engagement plan, must-wins, market segment content)

Orchestrate and network with all internal and external stakeholders by:

  • Sharing general interest information on the customer (i.e. Customer strategy and structure, customer needs, budgets) and represent the Customer internally
  • Orchestrating, aligning and managing the account team (on subjects such as tendering, project execution, technology portfolio, customer satisfaction…) and supporting the sales teams in all actions required to close Order Intake
  • Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data
  • Informing the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account

Act as "One face to the customer" on behalf of Thales by:

  • Maximizing customer satisfaction
  • Setting actions together with the customer to develop trust and loyalty between both organizations
  • Developing Group Order Intake in the short and medium term by managing Customer intimacy
  • Driving and secururing strategic Initiatives as defined in the Account Plan

DECISIONS OWNED / KEY DELIVERABLES

  • Engage all actions required to execute the Account plan
  • Define Customer governance, as part of the Account Plan ("who meets who and when")
  • Deliver an aligned and reviewed Account Plan (at least twice a year)
  • Perform the Opportunity presentations ("Gate 0: Early Opportunity Review")
  • Deliver Order Intake forecast

KEY INTERACTIONS

  • The Account Team: BL Sales Manager, Project Teams, Capture teams, Service teams, Account Marketing Manager
  • Local Head of Account management
  • Heads of GBUs, GBU VP Sales, BL Sales director
  • Account Executive Sponsor
  • Segment Marketing
  • Digital
  • Communications
  • Any other member of the Thales organization and leadership as required (Finance, Legal, Quality, Program, Bid…)

SKILLS & EXPERIENCE REQUIRED

  • Extensive exposure to the customer industry
  • Capable of driving results across virtual teams and able to represent Thales Group as a whole
  • Entrepreneur mindset with a true sense of initiative, curiosity and autonomy
  • Acts naturally as a team builder and is a good communicator
  • Ability to convince, persuade and negotiate, both internally & externally
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now

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