Technical Services Manager at Enterprise Cloud Services

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

We are looking for experienced SAP technology consultants to advise and support our customers on the journeys to becoming intelligent and sustainable enterprises.

What you will do

As a Technical Services Manager (TSM) you will be a technical advisor you will help customers accelerate their cloud transformation journey with tailored-to-fit cloud solutions that deliver business value and outcomes. This includes assessing the customer's business requirements for their SAP landscape and navigate and mitigate cloud adoption challenges together with our business network partners.

This will include understanding the business transformation goals and challenges of our customers, suggesting solutions and services, and identifying and positioning SAP Enterprise Cloud Services portfolio offerings.

You will ensure smooth transitions by identifying issues, finding solutions, designing optimal configurations to maximize performance and availability and act as an escalation point for technical issues.

What you bring

To be successful in this role you will need to have expertise in SAP technologies and products with a comprehensive knowledge of SAP Basis or S/4HANA architecture, conversion, migration path, methodology and tools or SAP HANA.

You will also need to have:

• Solid know-how of hyper scalers
• An understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Deep experience in technical planning, implementation, configuration and integration of SAP solution
• Extensive consulting experience in technology consulting with a strong focus on customer interaction and satisfaction
• Fluency in Italian and English is mandatory. Fluency in Spanish and Portuguese is an advantage.

About SAP Enterprise Cloud Services

SAP Enterprise Cloud Services supports the RISE with SAP offering by offering tailored-to-fit cloud ERP solutions. The teams accelerate and simplify our customers' transformation into an intelligent and sustainable enterprise by running their SAP ERP value stack with a world class level of availability, security and resilience on their preferred cloud infrastructure.

The position can be located either in Roma or Milan (Vimercate).

 #SAPECSCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Information Technology  | Expected Travel: 0 - 40%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid