Consultant Operations Specialist

At myPOS, we're all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we're more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we're here to support business owners of all sizes and everyone out there who dreams of starting their own business.

About The Role

In this role you will support our self-employed field sales teams in Italy, ensuring a best-in-class support system for our growing sales teams. You'll be responsible for supporting Consultants through the sales cycle from first customer interaction to a customer doing their first transaction with us, allowing the sales team to focus on selling. You'll be the go-between for the self-employed channel in the business providing insights, feedback and support to ensure the Consultants have everything they need to meet our sales goals.

What you'll do

Provide high-volume phone-based support to self-employed Sales Consultants in the full sales cycle, answering queries and completing administrative tasks to enable customers to join myPOS
Prepare and review contracts for signing and manage communications related to the sale
Generate reports and presentations of sales funnels for the Consultant's and wider business
Resolve any issues impacting a Consultant's ability to onboard a customer
Track orders and investigate shipping delays for customers waiting on products
Identify where improvement is needed in sales practices and make suggestions for improvements
Act as the link between the Consultants and the business to ensure products, practices and processes are sales-ready

This role is perfect for you if you are:

Excellent written and verbal communication skills in Italian and English
Exemplary customer service and conflict resolution skills
High attention to detail and ability to solve problems independently and resolutely
Impeccable organisation skills to manage multiple cases and workflows simultaneously
Knowledge of sales practices and the most efficient customer service techniques
Confidence in using CRMs and Microsoft Office applications
Comfortable with working in a fast-paced environment with high sales targets

Why you should join myPOS:

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Refer a friend bonus as we know that working with friends is fun
Annual individual training and development budget
Teambuilding, social activities and networks on a multi-national level

What we offer:

Excellent compensation package
26 days annual paid leave
Health Insurance
Meal Vouchers
Reimbursement of transportation expenses for the metro/train

Who we are:

Since 2014 we've been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you're at the counter, selling online, or on the move, we've got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It's simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description Even if you don't tick every box, want you to apply anyway This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck
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