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Senior Technical Architect

4 ore fa

Roma, Lazio, Italia Salesforce A tempo pieno

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category

Customer Success

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

As a Senior Technical Architect, you will lead our customers to realize the full business value of their integration landscape by enabling them to connect, activate and automate their applications, data, and agents. In this role you will serve as a trusted advisor, empowering customer & partner stakeholders to optimize their MuleSoft Platform, their Salesforce clouds and their wider application network.

To be successful in your role, we provide a structured onboarding period where you will benefit from a variety of learning experiences, including peer mentoring, certification and formal training. To ensure your colleagues also benefit from what you add to our team, you will be recognized for nurturing the growth of others and for leading our internal initiatives that are focused on increasing the impact we have on our customers and the wider Salesforce community.

Team Description
At Salesforce, the success of our customers is at the heart of everything we do. As a team, MuleSoft Professional Services is dedicated to driving the success of digital & AI-led transformations for our customers across EMEA. Our achievements are made possible by the diversity and growth mindset of the people in our team who strive to create the best experiences for their colleagues and our customers.

Your Impact Within Our Team
Our success is measured by increasing the adoption of the Anypoint Platform, Salesforce and Agentforce in order for our customers to achieve their key business outcomes. As a Senior Technical Architect, you will play a critical role in achieving our goals by providing expert services to lead & enable our customers to establish and operate their MuleSoft Platform and successfully realize, implement and optimize their API, integration ecosystem and Salesforce landscape.

Your thought leadership and mentoring will be key for the professional growth of your colleagues and for the continuing evolution of our Practice's capabilities.

  • What you will achieve in your first 3 months:
  • Deep dive into the MuleSoft Anypoint Platform and ramp on our Professional Services' approach and methods through formal training, self-paced learning, mentoring and coaching and support from your new team
  • Establish your network across the Professional Services organization and the wider MuleSoft and Salesforce ecosystem
  • Gain a practical understanding of the roles and responsibilities of a MuleSoft Architect through shadowing colleagues on customer engagements. Contribute to the outcomes by having the opportunity to apply the knowledge and skills developed during your ramp period
  • Achieve your MuleSoft technical certifications and feel fully ramped on our technology and implementation methodologies
  • Begin mentorship and guidance of other Services team members and help to build out our team knowledge and capabilities
  • What you will achieve in your first 12 months:
  • Take ownership of increasingly significant customer engagements where you will provide customer and partner teams with hands-on technical and architectural leadership throughout the development, governance, and operational processes of their API lifecycle
  • Drive significant business outcomes for your customers by enabling them to optimize their adoption of the MuleSoft Platform across their API ecosystem and complex integration landscapes
  • Find opportunities to expand MuleSoft's influence and to increase the value our services generate for our customers throughout their IT Operating Model
  • Become increasingly recognized as a thought leader by contributing to our knowledge base, supporting the technical and consulting growth of your colleagues through mentoring and coaching and shaping the continued evolution of our Practice
  • Establish yourself as a MuleSoft expert and a trusted advisor whilst continuing to deepen and broaden your knowledge of our evolving products and the wider scope of technologies and approaches required for the diverse demands of your role
  • Innovate with teams across the wider MuleSoft & Salesforce organisation to enhance our Product and the Services we provide

Required Qualifications

  • Proven experience leading the architecture and implementation of enterprise-scale integration solutions composed from a diverse range of technologies, integration patterns, approaches and deployment models, such as: MuleSoft or similar integration/APIM products (e.g. Tibco, Boomi, SAP, IBM), event Driven Architecture, Microservices, batch-based processing patterns, traditional, containerized or cloud based infrastructure
  • Experience in API life-cycle management, from API design and development through to deployment and operations and governance
  • Track record on leading migration initiatives from legacy systems (e.g. monolith applications), integration patterns (e.g. SOA), infrastructure towards more scalable and resilient architectures
  • Hands-on experience of applying DevOps & Agile principles and Software Engineering best practices
  • Success in leading and/or enabling distributed & diverse teams to deliver great results when faced with organizational complexity and ambiguous demands
  • A track record of adding to the team you are in through mentoring colleagues and forming internal initiatives to enhance and evolve the team's technical and consulting capabilities
  • Willingness to travel regularly to meet customer needs as required
  • An active interest in understanding how AI will benefit customer solutions and increase productivity across the Software Delivery Lifecycle
  • Italian (native speaker) and English (fluent written & spoken)
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Requirements

  • Achievement of "MuleSoft Certified Integration Architect" and "MuleSoft Certified Platform Architect" certification
  • Having acted as a trusted advisor to senior customer stakeholders (C-level and/or Head of) with the proven ability to build influence and impact change across the wider organization
  • A track record of experimenting with new technologies and/or contributing to the open source community
  • Experience of learning and applying a variety of technologies outside of the integration domain (e.g. for App or Web Dev) and of carrying roles across the wider SDLC (e.g. QA, Operations, SysAdmin)
  • A passion for continuous improvement where innovation has introduced tangible change to customers and colleagues
  • A polished public speaker with experience of presenting at industry conferences, meet-ups and/or company events
  • Industry specific domain knowledge which has been applied to tangibly increasing the value of a solution implemented for a customer
  • Holding external/third party qualifications and certifications relevant to this role (e.g. Salesforce, AWS, Azure, GCP)
  • Strong capabilities (written & spoken) in additional languages prevalent across the EU

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.