German speaking Customer Service Specialist – Lisbon

4 giorni fa

Roma, Lazio, Italia Cross Border Talents A tempo pieno

Start Date: 8 January 2026
Location: Lisbon, Portugal
Work Model: On-site
Contract Type: Fixed-term contract (CDD – 6 months)

Work Schedule
  • Monday to Friday: 06:00 – 22:00 (rotational shifts)
  • Days off: Saturday & Sunday
  • Uber support up to 25.00 € for early shifts starting at 06:00
Role Overview

We are looking for a German speaking Customer Service Specialist to support users of a digital-focused platform. This role is ideal for candidates with interest or background in digital marketing and/or web design, who enjoy combining customer interaction with technical understanding.

You will assist users across multiple channels while representing the brands voice consistently and professionally.

Key Responsibilities
  • Support users with pre-sales, general inquiries, and technical issues
  • Handle interactions via phone, email, chat, social media, and messaging channels
  • Adapt tone and communication style for both private and public channels
  • Manage customer escalations and follow defined escalation processes
  • Document all interactions accurately in internal systems
  • Collaborate with internal teams to ensure high service quality
Candidate Requirements
  • Native-level German
  • English proficiency at B2 level or higher
  • Mandatory: experience or solid knowledge in digital marketing and/or web design
  • Strong communication and problem-solving skills
  • Comfortable working in a structured, multi-channel support environment

Nice to have

  • Experience in technical customer support (voice/email/chat)
  • Technical troubleshooting background
Compensation
  • Base salary: 1,100 € per month (paid over 14 months)
  • Performance bonus: 180 € for 12 months
  • Meal allowance: 7.23 € net per working day
Benefits & Relocation
  • Health insurance available from day one with a monthly contribution. Fully covered by the employer after 6 months.
  • Relocation package included and details will be shared in the next step
Workplace
  • Country: Portugal
  • Office-based role in Lisbon
  • International and supportive working environment

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