LCL Operations Agent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can offer a full-time role, with flexible working arrangements, such as hybrid working up to 60%, adjusted working hours, and other alternative working patterns

We offer

Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.

Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk.

As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs.

We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.

As a LCL operations agent  you own and manage end-to-end customer experience within the assigned scope in LCL Product, in compliance with relevant company procedures. Strictly monitor performances through KPI's with particular attention to Quality and Finops. You focus on engagement and development of individuals' skills and lead the LCL Delivery Team on Maersk's transformation journey to proactive and silos-free environment, emphasizing on digital-driven habits internally and with customers.

Key responsibilities:

In this role you will:

• Supervises booking, gives quotations on LCL import and export, handles entries, completes Bill of Lading (BoL) and sea freight documents.
• Supervise the carrier booking transactions and follows the billing.
• Maintains relationships with Maersk offices at destination/origin, customers, and vendors.
• Offers assistance in the resolution of customers queries and issues, both in Hungarian and English.
• Data processing and reports.

We are looking for:

We are looking for a quite round professional, with a good knowledge of the shipping industry, import and export, and the proper professional behaviour. Strong communication skills in Italian and English are instrumental for the role as you will talk and write with customers and internal stakeholders. Financial understanding is highly appreciated and you will have to ensure the costs and incomes are captured in the systems. Detail orientation and hands-on approach will help you solve the daily operations.

Additional information

• The position is based in Genoa or Milan., Italy.
• No VISA or relocation support is available.
• This is a fixed term contract with a possibility of extension.

Our recruitment process:

If you are a self-confident, good-mannered person with a hunter mindset, eager to go the extra mile for your customers, than we are waiting for your application. Please write it in English. As applications will be read continuously, do not wait with your application

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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