Client Insights Analyst

19 ore fa


Milano, Lombardia, Italia Loro Piana A tempo pieno

Position
We are looking for a passionate data and analytics expert to join our Client Insights team.

The resource will support the team in client data management
(data quality, data check, data extraction & transformation, algorithms, etc.),
analysis and reporting to support client-centric strategies and drive business decisions.

Job Responsibilities

  • Support in client analysis and reporting combining different datasets and questioning the database to identify trends in client behavior and preferences and optimize CRM strategies and/or opportunities for business growth
  • Collect, analyze and interpret large datasets to identify client insights and patterns to share with Top Management, Retail Merchandising, Go-to-Market and Clienteling to drive business strategies and client engagement activities
  • Develop and manage CRM reports, dashboards and analytics to track customer behavior and performance
  • Support in data quality check, adjustment and implementation of KPIs/algorithms and maintenance and training of data tools, working closely with IT team and external suppliers

Profile

  • Master's degree in Statistics, Mathematics, Computer Science, Data Science, etc., possibly with a business background
  • Previous experience in similar role, possibly in luxury/fashion/retail industry will be considered a plus
  • Proficient with SQL, Google Cloud Platform, Power BI and excellent knowledge of Microsoft Office (PowerPoint, Excel)
  • Fluent in English (both spoken and written)
  • Curiosity, flexibility, team-player and problem solving attitude.


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