Cyber Security Incident Response Lead

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and means continuously challenging yourself to improve. We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a distributed team. Join the Office of the CISO team and help set the bar for cloud security

What you get to do in this role:   

What you get to do in this role: ServiceNow's Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow's security and communicate ServiceNow's security features to the world. The team works closely with all other ServiceNow security organisation departments and the sales, legal, IT and product teams on security-related topics. Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow's cloud-based service.

This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills.

You will be a member of the EMEA team of the Office of the CISO, focusing on Italian-speaking countries.

As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional; your mission encompasses ensuring unwavering support for the Sales Team in pre-and post-sales endeavours. You will expertly navigate questionnaires, meticulously review contracts, and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external.

As a leader in security conversations, you will skillfully rebut cloud technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams, you will be vital in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation. Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives.

Key Responsibilities:

1. Customer Security Engagement & Sales Support
   • Through pre/post-sales, customer calls, questionnaires, and contract review activities
2. Security Incident Management & Investigation
   •  Combining incident handling, escalation, investigation, and remediation responsibilities
3. Strategic Security Messaging & Industry Leadership
   • Evangelism, industry participation, and customer experience coordination
4. Cross-Functional Security Leadership
   • Provide team leadership and contract negotiation duties

Qualifications

Required Qualifications:

1. Experience & Technical Expertise
   • Ideally 5 years IT experience with 2 years in Cloud Security, incident handling and/or AI/LLM security, cloud operations
   • Experience leading cross-functional security initiatives
2. Communication & Customer-Facing Skills
   • Good Presentation skills, interpersonal skills, executive communication, ability to collaborate with cross functional stakeholders
   •  Strong communication skills with technical and non-technical audiences
3. Sales & Business Acumen
   •  Sales lifecycle understanding, ITIL/ITSM, contract negotiations
4. Language - Fluency in Italian language and English.

Preferred Qualifications:

1. CISSP, CISM, or similar security certification
2. Experience in cloud security (AWS, Azure, or GCP)
3. Background in regulated industries (financial services, healthcare, government)

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals who are strong in aptitude and attitude will have an opportunity to grow their professional careers through continuous education and working with some of the most advanced technology and talented professionals in the business.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Employee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: Flexible or Remote

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