CRM Specialist

Job Description
Would you like to work in a dynamic, international, and constantly expanding environment? If you are looking for a company where Competence, Exclusivity, and Passion are the fundamental values of success, Engel & Völkers offers you the opportunity to make a difference. Join us

For over 45 years, Engel & Völkers has been a global leader in residential and commercial real estate services within the premium segment. With more than 16,500 professionals active in over 1,000 locations across 35 countries and 5 continents, we represent a benchmark brand in international real estate. In Italy, our network includes 4 large Market Centers and over 100 franchised locations, constantly growing thanks to the excellence of our services and a curated selection of exclusive properties that meet the needs of an increasingly sophisticated clientele. All our team members embody the core values of our brand: competence, exclusivity, and passion. Every day, we strive to deliver impeccable service, selecting unique properties and catering to the needs of discerning international clients.

Based on our office in Bologna we are hiring a:

CRM Specialist (m/w/d)
Our CRM platform is the operational backbone of our sales network — driving lead management, agent productivity, and business insights nationwide.

As our
CRM Specialist
, you will equip Area Managers and Real Estate Consultants with the knowledge, tools, and support they need to perform at their best.

This role combines hands-on enablement, data management, and cross-functional collaboration. You will manage CRM onboarding for new advisors, support daily operations in the field, and improve workflows to enhance efficiency and commercial impact.

If you are passionate about empowering teams through technology and data, this role is for you.

Key Responsibilities:,

• CRM Enablement & Support: Provide hands-on support to Area Managers and agents to ensure effective CRM usage in daily sales activities
• Onboarding Trainings: Plan and deliver CRM onboarding sessions for new agents and continuously develop training materials
• Sales Support on the Ground: Act as the "first line of support" in the field, resolving issues and guiding best practices during active business operations
• Process & Data Quality Management: Monitor data quality, maintain database integrity, and support reporting automation using dashboards (Tableau preferred)
• Local Needs & Feedback Management: Collect user feedback and collaborate with internal product and operations teams to drive improvements
• Performance Monitoring: Track adoption KPIs and propose actions to increase usage, efficiency, and productivity

Your profile:,

• 2–4 years in CRM support, sales enablement, customer success, or operations
• Experience with training delivery and user onboarding
• Strong understanding of commercial processes and CRM workflows
• Experience using Tableau or similar BI tools for reporting and insights
• Data accuracy mindset with strong analytical and troubleshooting skills
• Excellent communication and organizational capabilities
• Fluent in Italian and English
• Availability to support both Bologna and Florence areas as needed

What we offer:,

• A high-impact operational role that directly influences sales performance
• Opportunity to accelerate digital adoption within a growing network
• Collaboration with commercial leaders and international product teams
• Career growth in a dynamic and globally recognized organization
• A collaborative, international team with room for growth and development
• A modern, entrepreneurial culture focused on innovation and operational excellence

Join us and become a key catalyst for CRM excellence, commercial success and a passion for working closely with sales-oriented teams

People & Culture Team

EV MMC Italia Srl

Corso Vittorio Emanuele II - Roma

Via de' Toschi 4 - Bologna

Lungarno Guicciardini - Firenze

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