steward / plongeur / lavapiatti (f/m/x)

Company Description
ABOUT ORIENT EXPRESS
Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as
The Orient Express
— its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner —
La Dolce Vita
, a train celebrating the elegance of Italian
art de vivre
, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with SILENSEAS - the O.E Corinthian, the world's largest sailing ship.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.

As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.

Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.

*ABOUT ORIENT EXPRESS LA MINERVA, ROME*
Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.

Job Description
Our Plonge Stewards are essential to contribute to a high-quality Guest satisfaction. They will take care of the highest quality of all the services necessary for the perfect cleanliness of dishware, equipment and tools used to in restaurants and bars to serve Guests and to prepare their food & beverages experience in the events, banqueting, SPA and in the rooms/suites. Our plonge stewards' professionalism is crucial to contribute to raise the standards in all the F&B outlets by operating in an impeccable way.

Qualifications
Key Responsibilities

• Operate and maintain cleaning equipment and tools, including the dishwashing machines, hand wash stations, pot-scrubbing stations and trash compactors.
• Monitor operating supplies and reduce spoilage and wastages,
• Ensure cleaning activities of all dishware and cutlery, glasses and wash pots, pans and other kitchen utensils according to performance standards.
• Inspect, pull, and stack cleaned items, constantly checking if any items need to be re-scrubbed and re-washed.
• Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware.
• Ensure that clean wares are stored in appropriate areas and dispose of glass in the proper containers, following all the quality procedures.
• Wash and disinfect kitchen and other department areas, tables, tools, knives, bins and equipments.
• Support warehouse activities such as receiving deliveries, storing perishables properly and rotating stock.
• Maintain proper storage and use of used chemicals and detergents.
• Breakdown dirty bus tubs and take care of their management according to the garbage schedules.
• Empty and maintain trashcans and dumpster area.
• Break down cardboard boxes and place them and other recyclables in the recycle bins,
• Assist in carrying out periodical inventory of operating equipment,
• Assist with setup of function requests such as plate orders, etc.
• Follow all Hotel policies, procedures and service standards, including HACCP and health & safety procedures,
• Attend the training courses.

*Qualifications*

• To have a thorough understanding and knowledge of all cleaning procedures, use of dish washing machines and the type of chemicals to be used
• To have a clear understanding of the HACCP procedures put in place and their purpose
• Awareness of OH&S policies and procedures
• Good communication skills
• Strong attention to details and organization abilities
• Strong knowledge of the Hotel Restaurants' quality standards
• Flexibility, adaptability and attitude to work under pressure while ensuring respect of deadlines and required quality level
• Good knowledge of Italian, the English confidence is a plus
• Legal right to work in Italy.