F&B Guest Experience Ambassador

Additional Information
Job Number

Job Category
Food and Beverage & Culinary

Location
The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a F&B Guest Experience Ambassador.

The F&B Guest Experience Ambassador will report to the Restaurant Manager and she/he will be part of a F&B department.

This is a full-time role.

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What We Offer

• Professional career progression at international level in 9000 Marriott hotels
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform

What You'll Do

• Ensure guests are welcomed in a warm and professional manner and supervise the entrance of the restaurant
• Manage the reservations by phone, by email and face to face, recording guests' preferences
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Possess comprehensive knowledge of the menu content.
• Maintain a thorough understanding of all standards
• Liaising with Event and the restaurant team for special events and occasions
• Liaising with other departments (F&B, Sales and Front Office) for VIP guests and special celebrations
• Supply guests with directions and information regarding the restaurant and the hotel
• Provides support regarding any reasonable task requested by the Management

What We're Looking For

• Fluent English and Italian are required
• Understanding of luxury hospitality F&B operations
• Experience in the same role in fine dining restaurants would be an advantage
• A warm, people-oriented demeanour
• A team-player attitude
• Positive outlook and dependability
• Excellent personal presentation and interpersonal skills.

Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
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