Document Management Trainee

2 settimane fa

Sesto San Giovanni, Lombardia, Italia ABB E-mobility A tempo pieno

The intern will support the company-wide initiative to review, standardize, and re-organize ABB E-mobility's Knowledge Base, with the goal of improving document searchability, redefining the way the current tools are used, and enabling the creation of a centralized Knowledge Base Hub on SharePoint. The intern will collaborate with cross-functional teams and help execute the Grooming → Design → Deploy workflow for each department involved.

Key Responsibilities

  • Support Grooming Phase (Data Collection & Analysis)

  • Distribute and collect questionnaires from team leaders.

  • Analyze responses to extract: 1) Requirements based on the Framework of Analysis; 2) Existing tool usage, limitations, and licenses; 3) Opt-in / Opt-out preferences for the new KB structure; 4) Map current repositories, document types, owners, and access needs.

  • Assist in the Design Phase (Structure & Process Definition)

  • Help build team-specific library structures on SharePoint, aligned with the Framework and project guidelines.

  • Collaborate to define metadata, tagging logic, document lifecycle and versioning rules.

  • Prepare content migration plans and checklists.

  • Support Deployment (Launch & Training)

  • Assist with content migration into the new Library.

  • Test workflows, permissions, and document accessibility.
  • Support teams during go-live: answer questions, troubleshoot issues, escalate where needed.

  • Create basic training materials or user guides.

  • Cross-Application Mapping and Integration Support

  • Document where information resides across OpenText, SharePoint, Seismic, ClickHelp, and Oracle PLM

  • Support early evaluation of integration points with:Training & Communications Tools and Process Flow Management Tools

Your Background

  • Basic understanding of document management or digital content organization.
  • Familiarity with SharePoint (even at user level).
  • Data analysis skills (Excel, Teams Lists, or similar).
  • Ability to structure information and document processes clearly.
  • Good PowerPoint and documentation capability.
  • Proficient English is a must.
  • Strong communication skills (daily contact with multiple teams).
  • Proactive and organized, with attention to detail.
  • Curiosity and willingness to learn complex systems.
  • Ability to work independently in a structured environment.

Nice-to-Have Skills

  • Knowledge of ECM tools (OpenText, Confluence, CMS, PLM systems).
  • Basic understanding of metadata, tagging, or taxonomy design.
  • Experience in user interviews or requirements gathering.
  • Interest in AI/NLP for search optimization (mentioned in the )

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