McQUEEN Client Advisor

Summary
McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviours:

• Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.

• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.

• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.

• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Job Description

The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI's set through personalised client experience and cross selling of products, the client advisor will take full ownership of the exclusive relationships of the McQueen clientele.

How will you contribute?

• You will be able to demonstrate the desired McQueen behaviours.
• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage.
• Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products.
• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
• Contribute to the visual display of the products in accordance with McQueen visual standards.
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures.
• Follow Company grooming, accordingly with McQueen standards and policies.
• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store.
• Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.
• Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools.
• Strengthen Client loyalty by participating in the Department or Store's clientelling initiatives.
• Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures.
• Operate with the highest level of care and respect for the product.
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.

Required Skills:

• Proven experience in a similar role within fashion retail companies.
• Fluent in Italian and English.
• Ability to drive and exceed individual and store KPIs.
• Excellent commercial awareness.
• Team-player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Customer-centric approach and an entrepreneurial spirit.
• Ability to work in a fast moving and dynamic environment.
• Luxury product knowledge.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Fixed Term (Fixed Term)

Start Date

Schedule
Part time

Organization
Alexander McQueen Italia