Customer Success Specialist
1 giorno fa
About the roleWe're growing fast and looking for a motivated, curious person who wants to learn, contribute, and grow with us.As a Customer Success Specialist at Flottando, you'll work closely with our Customer Success Lead to support customers, improve internal processes, and help ensure our users are successful with our product.This is a hands-on role for someone who wants to understand how a product-led B2B SaaS company supports customers day to day.What you'll do- Support the Customer Success Lead with day-to-day customer inquiries via email and chat- Help troubleshoot basic issues using internal tools and escalate when needed- Assist in creating and updating internal documentation and customer-facing help articles- Identify recurring customer questions or friction points and share insights with the team- Contribute to small process improvements that make customer support more efficient- Shadow customer calls and internal meetings to learn how Customer Success operates in a SaaS environmentWho you are- You're currently studying or recently graduated in a field related to customer-facing roles (e.g. business, communications, operations, or similar)- You have professional-level proficiency in Italian and strong working proficiency in English, both written and spoken- You enjoy solving problems and ask questions when something isn't clear- You're structured, organized, and pay attention to details- You can explain things simply and clearly- You're curious, proactive, and motivated to improve both customer experience and internal processesWhy Flottando?We're building the future of fleet management with AI — a smarter, more human, fully digital platform that helps businesses manage vehicles and drivers effortlessly.You'll join a fast-moving, product-led team solving real problems for real customers.As an intern or junior team member, you'll support live customers, work closely with the Customer Success Lead, and learn directly from the founding team, including the CEO.Your work will have an impact from day one.Hiring processWe keep things simple and focused:- Intro call with the Customer Success Lead (30 minutes)- Call with the CEO ****** minutes)- Offer within 2–4 weeksWe care more about attitude, ownership, and willingness to learn than about a perfect CV.
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