Field Service Engineer

2 settimane fa

BOLOGNA, Italia Ricoh Italia A tempo pieno

Company OverviewRicoh Italia è leader nella fornitura di soluzioni innovative per la stampa e la gestione documentale.Da decenni supportiamo aziende e organizzazioni con prodotti e servizi all'avanguardia per migliorare efficienza, sostenibilità e collaborazione.What you will be doingPer il potenziamento della nostra struttura, a supporto di un business RGC in crescita, siamo alla ricerca di un Field Service Engineer per l'area Ricoh Graphic Communication, che si occupi di installazione e assistenza tecnica sui dispositivi per la stampa di produzione Ricoh.ResponsibilitiesInstallazione, configurazione e manutenzione di stampanti industriali e dispositivi di stampa Ricoh.Risoluzione di guasti tecnici e supporto on-site per i clienti.Aggiornamento firmware e configurazione di funzionalità avanzate dei dispositivi.Formazione e supporto ai clienti sull'uso dei prodotti.Gestione delle chiamate di assistenza tecnica nel rispetto degli SLA aziendali.Monitoraggio continuo delle prestazioni dei dispositivi e proposta di soluzioni per miglioramenti.RequirementsAlmeno 2 anni di esperienza in un ruolo tecnico simile, preferibilmente su prodotti Production printing / Graphic Art o Graphic Communication.Familiarità con i dispositivi multifunzione e sistemi di stampa DIGITALE.Conoscenza approfondita delle tecnologie di stampa e configurazioni di rete.Capacità di risolvere problemi hardware e software.Competenza nella gestione di strumenti diagnostici e aggiornamenti firmware.Buona conoscenza lingua inglese.Ottime capacità di comunicazione e relazione con i clienti.Problem-solving e approccio proattivo.Capacità di lavorare in autonomia e in team.Diploma tecnico (informatica, elettronica o equivalente).Certificazioni su prodotti Ricoh o comunque nel settore printing.Patente B (per interventi on-site).BenefitsAmbiente di lavoro innovativo e stimolante.Formazione continua sui prodotti e sulle tecnologie Ricoh.Opportunità di crescita professionale.Pacchetto retributivo competitivo e benefit aziendali.In return for your commitment, you can expect a competitive remuneration package and a supportive working environment.Get notified about new Field Services Engineer jobs inBologna, Emilia-Romagna, Italy.#J-*****-Ljbffr

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