Remote Customer Success Director...
2 giorni fa
This position is posted by Jobgether on behalf of a partner company.We are currently looking for a Customer Success - REMOTE.In this pivotal role, you will take charge of the end-to-end customer experience, defining and executing strategies to enhance overall satisfaction and loyalty.Your leadership will drive a high-performing team, while also supporting the sales function to ensure seamless communication with clients.As you guide improvements in operational processes, your contributions will be vital to both internal efficiency and the delight of our customers.Join us to make a significant impact in a fast-growing, dynamic environment.Accountabilities- Own the end-to-end customer experience and define scalable customer success strategies to support growth.- Establish and track KPIs, processes, and team goals aligned with business objectives.- Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.- Enable the consultative sales process through client communications across email, SMS, and social platforms.- Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.- Support third-party and social commerce sales channels in coordination with marketing and sales teams.- Manage client onboarding and equipment setup, coordinating installations with technical service partners.- Respond to customer inquiries regarding product use, service needs, and ongoing support.- Lead customer communications related to logistics, damages, and return claims.- Monitor recurring operational pain points and identify opportunities for automation or process streamlining.Requirements- Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.- Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.- Outstanding written and verbal communication skills.- Strong analytical and problem-solving skills with attention to detail.- Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.Benefits- A remote-first, globally distributed team and flexible work environment.- The opportunity to lead a high-impact function within a fast-growing brand.- A collaborative, passionate culture driven by innovation and a love for coffee.Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer.This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).You may exercise your rights (access, rectification, erasure, objection) at any time.#J-*****-Ljbffr
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Head Of Customer Success
1 settimana fa
Ravenna, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Head of Customer Success in Bulgaria.In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company's solutions.You will be responsible for driving retention, expansion, and satisfaction while...
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ravenna, Italia Cross Border Talents A tempo pienoRemoto Grecia Assistenza Clienti per chi parla ... Posizione: Customer Expert di lingua italiana | Brand globaleSede: Remoto da casa in Grecia oppure Presenziale ad Atene, GreciaLingue richieste: Italiano (madrelingua o fluente) + Inglese (almeno livello B2)Data di inizio: Questo mese (arrivo in Grecia una settimana prima) Descrizione del ruolo Pronto per un...
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ravenna, Italia Altro A tempo pienoRemoto Grecia Assistenza Clienti per chi parla ...Posizione: Customer Expert di lingua italiana | Brand globaleSede: Remoto da casa in Grecia oppure Presenziale ad Atene, GreciaLingue richieste: Italiano (madrelingua o fluente) + Inglese (almeno livello B2)Data di inizio: Questo mese (arrivo in Grecia una settimana prima)Descrizione del ruoloPronto per un...
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Ravenna, Italia Medium A tempo pienoA leading technology firm is seeking a Functional Solution Architect to work remotely.In this role, you will enhance client collaboration by translating complex processes into tailored solutions.Responsibilities include leading functional discovery sessions, engaging with customers, and defining scalable configurations.Ideal candidates will have over 5 years...
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Ravenna, Italia Cross Border Talents A tempo pienoUn'agenzia di assistenza clienti cerca un Customer Expert di lingua italiana per fornire supporto da remoto in Grecia o in sede ad Atene.I candidati devono avere competenze fluente in italiano e un buon livello d'inglese.Offerta di contratto a tempo pieno con stipendi competitivi e bonus fino al 10% sulla base delle prestazioni.Inoltre, la posizione include...
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ravenna, Italia Altro A tempo pienoUn'agenzia di assistenza clienti cerca un Customer Expert di lingua italiana per fornire supporto da remoto in Grecia o in sede ad Atene. I candidati devono avere competenze fluente in italiano e un buon livello d'inglese. Offerta di contratto a tempo pieno con stipendi competitivi e bonus fino al 10% sulla base delle prestazioni. Inoltre, la posizione...
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Business Development Manager
2 giorni fa
Ravenna, Italia TH Daniels A tempo pienoWe have partnered with a leading Italian Nutraceutical Ingredient Manufacturer to recruit for a Global Business Development Manager – (Remote with International Travel). This strategic commercial role is responsible for expanding global market presence, building partnerships with top nutraceutical brands, and driving the commercial success of a highly...
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Ravenna, Italia Altro A tempo pienoUn'azienda globale cerca un Customer Expert di lingua italiana, disponibile a lavorare da casa in Grecia o in sede ad Atene. Sarai responsabile di fornire assistenza di alta qualità a clienti italiani, gestendo richieste tramite telefono, email e chat. Offriamo un contratto a tempo pieno con stipendi competitivi, bonus mensile, e vantaggi come formazione...
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Ravenna, Italia Cross Border Talents A tempo pienoPosizione: Customer Expert di lingua italiana | Brand globale Sede: Remoto da casa in Grecia oppure Presenziale ad Atene, Grecia ️Lingue richieste: Italiano (madrelingua o fluente) + Inglese (almeno livello B2) Data di inizio: Questo mese (arrivo in Grecia una settimana prima) Descrizione del ruolo Pronto per un nuovo inizio sotto il sole del Mediterraneo?...
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ravenna, Italia Altro A tempo pienoRemoto Grecia Assistenza Clienti per chi parla ...Posizione: Customer Expert di lingua italiana | Brand globaleSede: Remoto da casa in Grecia oppure Presenziale ad Atene, GreciaLingue richieste: Italiano (madrelingua o fluente) + Inglese (almeno livello B2)Data di inizio: Questo mese (arrivo in Grecia una settimana prima)Descrizione del ruoloPronto per un...
