Head Of Customer Success
1 settimana fa
This position is posted by Jobgether on behalf of a partner company.We are currently looking for a Head of Customer Success in Bulgaria.In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company's solutions.You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers.The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams.You will use data-driven insights to optimize processes, enhance customer experience, and foster long-term partnerships.This is a high-impact position in a fast-paced, high-growth environment, offering the opportunity to shape both strategy and execution.Accountabilities- Lead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are met- Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions- Define and execute structured expansion strategies, optimizing upsell and cross-sell opportunities- Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement- Monitor customer health, enhance onboarding, adoption, and long-term success- Leverage data insights and customer feedback to improve processes and customer satisfaction- Drive multi-year renewals, scalable advocacy programs, and case studiesRequirements- 6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS- Proven track record in driving customer retention, expansion, and satisfaction at scale- Strong leadership skills with the ability to inspire and grow high-performing teams- Data-driven mindset with expertise in customer success metrics, account management, and analytics- Exceptional communication skills, with experience working with C-level executives- Ability to thrive in a fast-paced, high-growth startup environment- Familiarity with customer success tools, CRMs, and best practices- Fluency in EnglishBenefits- Competitive salary and performance-based incentives- Stock options or equity opportunities- Comprehensive health insurance- Annual company trip to a secret location- Dynamic and inclusive startup culture- Opportunity to lead and shape the Customer Success function in a high-growth environment- Flexible and supportive work environmentWhy Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer.This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).You may exercise your rights (access, rectification, erasure, objection) at any time.#J-*****-Ljbffr
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Remote Customer Success Director...
2 giorni fa
Ravenna, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Customer Success - REMOTE.In this pivotal role, you will take charge of the end-to-end customer experience, defining and executing strategies to enhance overall satisfaction and loyalty.Your leadership will drive a high-performing team, while also supporting...
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Head of Planning
3 settimane fa
Ravenna, Italia Mangia's A tempo pienoUn'importante azienda nel settore degli impianti cerca un Head of Planning & Control per gestire e monitorare le commesse. La figura avrà un ruolo chiave nella programmazione operativa dei cantieri e nell'analisi dei costi, lavorando a stretto contatto con il COO. Richiesta la laurea in Ingegneria o Economia, con un'esperienza di almeno 3 anni in controllo...
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Head Of Pmo Italy
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Ravenna, Italia Altro A tempo pienoHead of PMO Italy role at GETEC Italia.Based in Piacenza, reporting directly to the CFO of the Italy platform.Main activities include team management and cross-functional alignment to drive the digital energy transition.Responsibilities Team management: Getec personnel (2 FTE) and external PMO consultants (4 FTE).Local Road Map Definition And Management:...
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Head Of Planning
2 settimane fa
Ravenna, Italia Nhrg Srl A tempo pienoDescrizione del ruoloPer aziendaattiva nel settore delle costruzionie in particolare, leader di grandi progetti infrastrutturali sia in Italia, sia all'estero, stiamo ricercando un / a Head of Planning & Controlda inserire nel proprio organico.Riportando al Chief Operating Officer la risorsa si occuperà di assistere la direzione nei processi di...
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Head of Planning
3 settimane fa
ravenna, Italia Altro A tempo pienoDescrizione del posto vacanteSiamo alla ricerca di un Head of Planning & Control da inserire in un'importante azienda con Headquarter a Ravenna, attiva a livello internazionale nel settore degli impianti.La figura avrà un ruolo chiave nel controllo di gestione delle commesse e nella programmazione operativa dei cantieri, monitorando costi, avanzamento...
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Head of PMO Italy
3 settimane fa
ravenna, Italia Altro A tempo pienoHead of PMO Italy role at GETEC Italia. Based in Piacenza, reporting directly to the CFO of the Italy platform. Main activities include team management and cross-functional alignment to drive the digital energy transition.Responsibilities Team management: Getec personnel (2 FTE) and external PMO consultants (4 FTE).Local Road Map Definition And Management:...
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Head Of Planning
5 giorni fa
Ravenna, Italia Adecco A tempo pienoSiamo alla ricerca di un Head of Planning & Control da inserire in un'importante azienda con Headquarter a Ravenna, attiva a livello internazionale nel settore degli impianti. La figura avrà un ruolo chiave nel controllo di gestione delle commesse e nella programmazione operativa dei cantieri , monitorando costi, avanzamento lavori e proiezioni economiche....
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Head of Planning
3 settimane fa
Ravenna, Italia Mangia's A tempo pienoDescrizione del posto vacante Siamo alla ricerca di un Head of Planning & Control da inserire in un'importante azienda con Headquarter a Ravenna, attiva a livello internazionale nel settore degli impianti. La figura avrà un ruolo chiave nel controllo di gestione delle commesse e nella programmazione operativa dei cantieri, monitorando costi, avanzamento...
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Head of Planning
2 settimane fa
Ravenna, Italia NHRG Srl A tempo pienoDescrizione del ruolo Per aziendaattiva nel settore delle costruzionie in particolare, leader di grandi progetti infrastrutturali sia in Italia, sia all'estero, stiamo ricercando un / a Head of Planning & Controlda inserire nel proprio organico. Riportando al Chief Operating Officer la risorsa si occuperà di assistere la direzione nei processi di...
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Head Of Construction
1 settimana fa
Ravenna, Italia Michael Page A tempo pienoMichael Page Pianificare e coordinare i progetti dalla progettazione esecutiva fino alla consegna finale; Gestire i contratti EPC e i subappaltatori, monitorando performance, scadenze e conformità contrattuali; Controllare e monitorare i budget, tempi e risorse, garantendo il rispetto dei termini contrattuali; Assicurare la conformità agli standard...
