Director Of Partner Success
3 giorni fa
Director of Partner Success - Southern & Eastern EuropeWe are seeking a customer-centric Director of Partner Success to lead and scale our Partner Success Management (PSM) team in Southern Europe.Your primary focus will be on retention, ensuring customers and partners experience a consistent, high-value journey where KPIs are met, risks are addressed early, and forecasting is accurate.You will work closely with Sales to grow strategic partners and represent the customer voice across Cynet's leadership and technical teams.What will you doLead, mentor, and develop a high-performing team of Partner Success Managers.Own customer retention, satisfaction, and overall health across partner and direct accounts.Ensure the customer journey— from onboarding to adoption to renewal—is executed consistently and delivers measurable value.Drive accurate renewal and churn forecasting, providing clear visibility to Sales and leadership.Build, improve, and scale customer success playbooks, processes, and KPIs.Oversee portfolio risk identification and mitigation, ensuring early escalation and proactive action plans.Partner closely with Sales to grow strategic partners, support expansion opportunities, and align on joint business goals.Conduct regular partner and customer reviews focused on performance, usage, value realization, and KPI alignment.Collaborate with Product, R&D, Support, and Professional Services to resolve issues, remove friction, and elevate customer experience.Serve as a senior escalation point for customer-impacting issues and ensure timely internal mobilization.Represent the customer voice at the leadership level, influencing roadmap, GTM priorities, and operational improvements.Use data and insights to improve forecasting accuracy, strengthen decision-making, and drive continuous improvement.Requirements5+ years of Customer Success experience in SaaS or cybersecurity.3+ years in leadership, managing CSMs or similar customer-facing teams.Experience owning the business side of Customer Success: forecasting, retention, KPIs, and risk management.Strong understanding of the cybersecurity ecosystem, including MSP/MSSP environments.Demonstrated cross-functional collaboration with Sales, Product, R&D, and Support.Excellent communication and executive presence, comfortable with senior stakeholders.Data-driven, analytical, and effective at prioritizing high-impact initiatives.Seniority LevelDirectorEmployment TypeFull-timeJob FunctionOtherIndustriesComputer and Network Security#J-*****-Ljbffr
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Director of Partner Success
5 giorni fa
Milano, Italia Cynet Security A tempo pienoDirector of Partner Success - Southern & Eastern Europe We are seeking a customer‑centric Director of Partner Success to lead and scale our Partner Success Management (PSM) team in Southern Europe. Your primary focus will be on retention, ensuring customers and partners experience a consistent, high‑value journey where KPIs are met, risks are addressed...
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Partner Success Director
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Milano, Italia BOARD International SA A tempo pienoBoard Italia is currently looking for a self-starter, results-driven **Partner Success Director** to join our team as part of our continued expansion across the Country. Founded in 1994, Board International has built the most agile, flexible, scalable and comprehensive Decision-Making platform over the last 28 years. This well-established, global company is...
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Strategic Partner Success Director
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Milano, Italia Cynet Security A tempo pienoA cybersecurity firm in Milan is looking for a Director of Partner Success to lead their Partner Success Management team in Southern Europe. This role focuses on customer retention and satisfaction, ensuring a high-value experience for partners. The successful candidate will have extensive experience in Customer Success within SaaS or cybersecurity and will...
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Director of Customer Success: Lead Strategic Growth
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Milano, Italia Salesforce A tempo pienoA leading technology company in Milan is looking for a Director of Customer Success Management to lead a team in ensuring clients maximize their investment in Salesforce products. This role demands significant experience in technical customer success and deep knowledge of the Salesforce platform. The ideal candidate will have superb communication skills and...
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Director of Customer Success: Lead Strategic Growth
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Milano, Italia Altro A tempo pienoA leading technology company in Milan is looking for a Director of Customer Success Management to lead a team in ensuring clients maximize their investment in Salesforce products. This role demands significant experience in technical customer success and deep knowledge of the Salesforce platform. The ideal candidate will have superb communication skills and...
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Director of Customer Success: Lead Strategic Growth
3 settimane fa
Milano, Italia Salesforce A tempo pienoA leading technology company in Milan is looking for a Director of Customer Success Management to lead a team in ensuring clients maximize their investment in Salesforce products. This role demands significant experience in technical customer success and deep knowledge of the Salesforce platform. The ideal candidate will have superb communication skills and...
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Director of Customer Success: Lead Strategic Growth
3 settimane fa
Milano, Italia Salesforce A tempo pienoA leading technology company in Milan is looking for a Director of Customer Success Management to lead a team in ensuring clients maximize their investment in Salesforce products. This role demands significant experience in technical customer success and deep knowledge of the Salesforce platform. The ideal candidate will have superb communication skills and...
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Milano, Italia Evolved Success A tempo pienoCompany Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...
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Milano, Italia Evolved Success A tempo pienoCompany Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there's another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...
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Milano, Italia Evolved Success A tempo pienoCompany DescriptionAt Evolved Success, we believe that success in corporate is only the beginning.Many professionals reach the top of their retail or marketing careers only to realise there's another mountain ahead — one that calls for more purpose, creativity, and freedom.Our business revolves around providing, success education that equips professionals...
