Customer Service Director Role...

2 settimane fa

Lazio, Italia Sienna Charles A tempo pieno

Summary Sienna Charles, a premier luxury lifestyle company featured in Forbes is seeking a hands-on Customer Service Director to lead and elevate our entire CS function.This is a producer role for someone who builds systems, improves processes, solves problems quickly, and drives consistent performance across a team.You will lead the CS team, refine SOPs, handle escalations, and create scalable workflows that support a high-touch luxury client experience.Key ResponsibilitiesOversee and coach the CS team day-to-day, ensuring high-touch, accurate client support.Establish clear service standards and ensure the team consistently meets them.Handle escalations directly and resolve issues with urgency and professionalism.Audit service quality, identify gaps, and implement fixes immediately.Lead ongoing training, expectation-setting, aApply now and work remotely at Sienna Charles.#J-*****-Ljbffr

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