Director Of Customer Service
1 settimana fa
To lead and strengthen the Customer Service function by delivering effective operations and consistently exceeding customer expectations.The role actively builds a culture rooted in customer-centricity, professional development, efficiency, and collaboration, while driving continuous process improvements.It ensures full adherence to Hapag-Lloyd policies and procedures.ESSENTIAL FUNCTIONLiaise with Area offices and clients to ensure the delivery of first-class customer service.Ensure managers and staff maintain departmental standards, performance measures, and KPIs, driving continuous improvement.Coach and develop department managers and staff, conducting regular performance reviews in line with company policy and Area Management requirements.Manage and resolve high-level customer concerns.Ensure workload is appropriately balanced across functions within the department.Support managers with problem-solving and provide guidance on departmental and personnel-related matters.Continuously identify opportunities to reduce costs and increase operational efficiency within Customer Service processes.Collaborate with IT/BSD teams to resolve system issues affecting Customer Service and Documentation areas.Support local management in the selection and hiring of staff.Set departmental targets and goals aligned with company objectives / Strategy ****.Maintain up-to-date knowledge of services, as well as all relevant governmental rules and regulations.Foster open communication within the Department, Area, and Region.Work closely with other Area Directors to improve processes and communication flows.Ensure all Customer Service deadlines are consistently met.Maintain and enforce adherence to Hapag-Lloyd's Customer Service and Documentation manuals.Ensure full compliance with ICCL requirements related to Customer Service.Lead departmental initiatives that support Hapag-Lloyd's quality commitments and enhance customer value, contributing to high customer satisfaction and NPS.Oversee the timely preparation of the annual departmental budget, ensuring accuracy and alignment with expectations.Lead the Customer Service Department in full alignment with Strategy ****.Proactively drive team and cross-functional actions aimed at improving EES results.Establish solid relationships with key contacts within ringfenced accounts, including regular customer visits / interactions.MINIMUM QUALIFICATIONUniversity Degree, Business AdministrationExperience: 8/10 years.Having worked in a commercial / customer service role, in the shippingExtensive experience within the shipping industry or a closely related sector.Demonstrated leadership experience, with a strong track record of successfully managing large teams and inspiring high performance.Fluency in spoken and written English; proficiency in Italian and Spanish is preferred.Strong customer orientation and results-driven mindset, complemented by excellent communication skills.Solid understanding of legal documentation, international trade, and relevant business processes.Willingness and ability to travel frequently.Seniority levelEntry levelEmployment typeJob functionCustomer ServiceMaritime Transportation and Transportation, Logistics, Supply Chain and Storage#J-*****-Ljbffr
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Customer Service Director Role...
1 settimana fa
Lazio, Italia Sienna Charles A tempo pienoSummary Sienna Charles, a premier luxury lifestyle company featured in Forbes is seeking a hands-on Customer Service Director to lead and elevate our entire CS function.This is a producer role for someone who builds systems, improves processes, solves problems quickly, and drives consistent performance across a team.You will lead the CS team, refine SOPs,...
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Director Of Sales
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Director Of Sales
6 giorni fa
Lazio, Italia Altro A tempo pienoAt the historical St. Regis Rome we are looking for a Director of Sales.JOB SUMMARYReporting to the GM, the Director of Sales functions as the leader of the property's segmented sales effort (e.g. transient, group, association, corporate, etc.) and is responsible for implementing the segment sales strategy and achieving segment revenue goals, property...
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Lazio, Italia Overit - Field Service Management A tempo pienoA global SaaS company is seeking a Global Customer Support Director with extensive experience leading international support organizations.This role involves managing and developing the support team, overseeing service operations, and ensuring customer satisfaction across various regions.The ideal candidate will possess strong leadership skills and fluency in...
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Customer Service Manager
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Director Of Rooms...
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Store Lead: Customer Service
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Lazio, Italia The Church Of Jesus Christ Of Latter-Day Saints A tempo pienoA leading religious organization in Italy is seeking a Lead Clerk to manage store operations and provide customer service.The ideal candidate should have post-secondary education in business or retail, along with two years of experience in customer service and retail environments.This role involves supervising a small team, ensuring high standards in...
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Director Of Sales
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