Payment Support Specialist

2 giorni fa

Milano, Italia Altro A tempo pieno

Payment Support Specialist - 12 month Fixed-Term positionAt Scalapay, we're shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning .We operate in a fast-moving, tech-driven environment , and we're looking for people who thrive in change, think boldly, and take initiative.If you're ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe's most ambitious fintech teams .#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.THE MISSIONWe are looking for a full-time Payment Support Specialist to join the Payment Support team, in our Operation department, for a temporary maternity leave replacement .This position is based in Milan , but from here we manage customers all over Europe .This team plays a key role within the company, being responsible for contacting insolvent customers through outbound communication activities .The Payment Support Agent must be prepared to work in a very active and highly rhythmic environment.Optimal time management skills are essential to handle this role in the best possible way, but a human-to-human relationship with the customer and an inclination towards problem-solving are also key; empathy and active listening are required to understand needs and find solutions.WHO YOU AREMust haveHigh school diploma (Diploma di scuola secondaria di II grado)Native or near native level of Italian and Spanish (C1-C2), Strong command of English (B2+)Ability to work under pressureAbility to multitask, prioritize, and manage time effectivelyBasic knowledge of the main IT tools / Familiarity with CRM systems and practicesGreat communication skillsCustomer orientation and ability to adapt/respond to different types of charactersExcellent verbal and written communication skillsNice to haveWillingness to work in a teamPrevious experience in call centers/phone and written communication preferredWHAT YOU WILL DOManage incoming written replies from customers via e-mail and messagesPrompting payments by sending emails, messages and phone callsAssist customers with payment by finding solutions to their problems according to company guidelinesProvide accurate, valid and complete information by using the right methods/toolsUpdate the daily files of assigned customersWork closely with the Customer Service team to exchange detailed customer information and to foster business strategiesTake the extra mile to engage customersWHAT WE OFFERThis is a 12 month fixed-term, full time position based in MilanOpportunity to work with a hybrid work model (we ask colleagues to be in the office 3 days per week)Working hours: Mon.to Fri.************OUR HIRING PROCESSA quick chat with one of our Talent Acquisition team membersAn interview with the Hiring Manager to deep dive into your experiences and better understand your motivationA case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders and it will be done in our Milan office.A final chat with Simone (our CEO) where he will share and assess the Scalapay ValuesSuper Pro tip: we know that application processes can be scary and frustrating but... we look for talent, not people that tick all our boxes.We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.#J-*****-Ljbffr

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