Account Delivery Manager

1 giorno fa

Lazio, Italia Neurons Lab A tempo pieno

Account Delivery Managerat Neurons LabObjective: To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.Key ResponsibilitiesAccount Growth & Client SuccessDrive Expansion Revenue: Generate a minimum of 2 expansion opportunities per account per quarter through strategic relationship building and consultative selling.Executive Relationship Management: Build and maintain C-suite relationships, conducting monthly business reviews and positioning as an AI transformation advisor.Account Strategy: Develop comprehensive account plans for 3–5 client portfolios, including quarterly strategic reviews and competitive positioning.Project Delivery ExcellenceEnd-to-End Project Leadership: Own complete project lifecycle ensuring delivery of business outcomes while maintaining >4.0 Customer Satisfaction Index.Cross-Functional Team Management: Lead AI engineers, architects, and specialists through project delivery with clear resource allocation and performance optimization.Risk & Quality Management: Proactively identify and mitigate project risks while implementing measurable success criteria and ROI tracking.Strategic Business ImpactValue Demonstration: Create compelling ROI calculations, success stories, and business value presentations that drive client retention and expansion.Market Intelligence: Gather competitive insights and industry trends to inform product development and business strategy.Process Innovation: Contribute to delivery methodology improvements and build reusable assets for future projects.CapabilitiesLeadership – Ability to lead cross-functional teams and drive results.Communication – Exceptional verbal and written communication skills.Risk Management – Proactive identification and mitigation of project risks.Fast Decision Making – Rapid response to changing client needs and market conditions.Ownership – Complete accountability for account outcomes and client success.Conflict Management – Skilled in resolving stakeholder conflicts and alignment issues.Innovative Thinking – Continuously identify AI transformation opportunities.AI/ML Awareness – Strong understanding of AI technologies and business applications.Project Management Methodologies – Expert in Agile, Scrum, and delivery frameworks.Advanced English – Fluent communication with global clients and stakeholders.Financial Services Knowledge – Deep understanding of the FSI industry and regulatory requirements.ExperienceAccount/Project Management (5+ years) – Proven track record in managing complex client relationships and project delivery.Business Development Experience (2+ years) – Demonstrated success in identifying and closing expansion opportunities.AI/ML/Data Science Delivery Experience (3+ years) – Experience delivering AI and machine learning projects with measurable business impact.Financial Services Industry Experience (2+ years preferred) – Understanding of banking, insurance, or capital markets operations and challenges.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesIT Services and IT Consulting#J-*****-Ljbffr

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