Sales Operations

About The RoleThe primary mission of the Sales Excellence team is steers cross-GBU initiatives related to Sales and Delivery, with a focus on Front Office or Sales Operations related processes.The Sales Excellence & Innovation Manager provides sales leaders and reps with resources to drive growth and success.Partnering with the global sales teams GBU Sales Operation team, the Sales Excellence & Innovation Manager will develop and execute impactful, data-driven solutions for driving sales growth and efficiency.What You'll Be DoingThrough a deep immersion in the day-to-day of revenue teams, the main responsibility of the Sales Excellence & Innovation Manager is to build support and momentum to drive a growth mindset and results on the frontline.He/She will tactically execute and drive deliverables, ensuring that sales efforts deliver on targets set and beyond.Key Responsibilities IncludeProject Management: Support or co-lead cross-GBU (Global Business Unit) projects related to Salesforce technology (e.g., Data Cloud, AI agents) and other group-wide initiatives such as the Global Delivery Dashboard or Client Master Data.Help drive AI & Digital Innovation: Act as a central point of contact for AI-related initiatives within the Sales domain by capturing and maintaining visibility of ongoing projects across the organization.Proactively identify and help steer use cases with cross-functional or company-wide relevance, ensuring alignment with strategic priorities.Create regular visibility on group-relevant developments, updates, and best practices to foster transparency, collaboration, and scalable innovation.Stakeholder Alignment & Collaboration: Facilitate alignment of business needs across GBUs, geographies, and global teams to create a high-level cohesive direction for Sales and Delivery.Use structured methodologies (e.g., OKRs, RACI) to translate stakeholder requirements into actionable plans and track impact on revenue growth (e.g., YoY sales uplift %, pipeline conversion rate).Evaluation of metrics and impact: design, implement metrics and KPIs to pro-actively follow and anticipate target achievement and decide corrective measures if needed.This role has a key responsibility in driving results, pipeline reviews, and Salesforce Data Quality.About You2-5 years working experience in an Innovation/enabling function with strong focus on sales results and IT team/technology solutions provider.Proficient/Certified Salesforce CRM expertise.Expertise in other sales & marketing digital tools a plus.Demonstrated business, professional and sales/customer acumen, with the ability to develop credibility quickly with stakeholders.Proven experience in sales reporting and data analysis, with the ability to assess and measure the success of business solutions.Strong collaboration and teaming skills are required.Highly motivated and innovative with the right amount of energy and enthusiasm.Strong organizational skills and attention to detail.Excellent oral and written communications skills, including the ability to relate and interact with both Senior Management as well as Sales professionals.Ability to influence without direct authority for people and resources at multiple organization levels and across geographic and organizational boundaries.Strong ability to deliver results and execute independently with minimal direction.Bachelor's degree preferred, or requisite work experience with a minimum of ten (10) years of sales operations, sales training, and/or sales leadership experience, along with a thorough understanding of sales and strategic