Sr. Manager, Seller Operations
2 ore fa
Responsibilities- Manage a group of managers to invent for customer experience and simplify for operation efficiency.- Coach and develop the team with prioritization, constructive feedback, resources planning, and data-driven decisions.- Guide the team towards continuous improvements using data, metrics, and customer feedback.- Develop operations processes to achieve business goals and obsess over the customer.- Manage complex operational issues by developing, tracking, and analyzing key performance indicators.- Provide regular performance metrics reports focusing on operational excellence and customer experience.- Build strong and collaborative relationships with internal stakeholders, LSP, Carriers, and external customers.- Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches.- Be the Voice of the Customer and provide feedback to the team to improve customer experience.- Handle complex problems/efforts, decisions, and escalations.- Communicate and drive strategic initiatives.- Ensure the right people are in the right job and create leadership opportunities.Basic Qualifications- 1. Rich experiences in managing large operations/customer service teams with extensive knowledge in Logistics.- 2. Ability to attract, develop & retain talents in the organization.- 3. Experienced in managing, coaching, and developing Team Leads on various aspects of their jobs.- 4. Understand legal and commercial framework and documentation across all the Logistics products and processes including Sea, Air, customs documentation, import/export, international trade, and trade compliance.- 5. 15+ years experience in freight forwarding, focusing on Customer Service, Operations, or Key Account management.- 6. Customer-facing and interaction skills with a high level of customer orientation.Preferred Qualifications- 1. Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.- 2. Experience in cross-border logistics in e-commerce.- 3. Certified in Quality, Six Sigma, or Lean.- 4. Proven experience in leading cross-functional projects and managing company-wide programs.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Posted: January 23, **** (Updated 9 days ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.#J-*****-Ljbffr
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