Ebay Live Seller Onboarding Manager
10 ore fa
Overview At eBay we are a global ecommerce leader changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets.We are committed to pushing boundaries and reinventing the future of ecommerce for enthusiasts.Our customers are our compass; authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day.We are in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.About eBay LiveeBay Live is changing the way people shop by bringing entertainment, community, and trust into real-time commerce.Sellers stream, chat, and sell directly to buyers across categories from collectibles to fashion and luxury goods.It's fast, data-driven, and built like a startup within eBay.What you will accomplishLead new sellers through the full onboarding process including setup, training, and launch readiness.Serve as the primary point of contact and account owner for the first 6 months and beyond, ensuring continued growth, engagement, and satisfaction.Accompany sellers through key moments in their lifecycle, supporting performance, troubleshooting issues, and identifying opportunities.Be a subject matter expert on platform tools, workflows, integrations, and problem resolution.Collaborate with internal teams (product, support, operations) to advocate for seller needs and improve their overall experience.Track key performance indicators and implement scalable, data-driven improvements to streamline onboarding and post-onboarding support.Develop onboarding and account success resources, guides, and processes to ensure consistency and impact.Gather seller feedback and insights to help evolve strategies and inform product or operational improvements.What you will bring2-4 years in onboarding, account management, customer success, or seller enablement roles.Comfortable with tools, integrations, and tech workflows — able to guide sellers and resolve setup or operational issues.Proven experience supporting and scaling seller or customer programs from onboarding through account growth.Data-driven mindset with strong analytical skills and a focus on process optimization.Background in e-commerce marketplaces or project-based environments.Excellent communication and relationship-building skills.Fluent in both Italian and English (written and oral).Talent Privacy Notice explains how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected characteristics.If you require accommodation, please contact us.View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.Required ExperienceManagerThe eBay Jobs website uses cookies to enhance your experience.By continuing to browse the site you agree to our use of cookies.See our Privacy Center for more information.#J-*****-Ljbffr
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